Server

Big Whiskey's•Republic, MO

21h•Onsite

About The Position

Summary of Position: Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again. Founded in 2006, Big Whiskey’s American Restaurant & Bar began in the heart of the midwest. What started as a dream to recreate the ‘hometown tavern’ quickly grew to a household favorite. Big Whiskey’s continues to grow its roots in the heart of the communities we are located in. With a commitment to friendly service, consistent and delicious cocktails and food, and integrating itself into community giveback, BW provides a safe and welcoming environment to all its employees. We are growing fast and are looking for dedicated team members to join our family and make history!

Requirements

Minimum 1 year of service experience
Be able to communicate and understand the predominant language(s) of our guests
Must have a basic knowledge of dining room and service procedures and functions
Possess basic math skills and have the ability to handle money and operate a micros system
Be able to work in a standing position for long periods of time (up to 5 hours)
Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds

Responsibilities

Welcome and greet guests within 30 seconds.
Make all of our guests feel comfortable and let them know you’re there to personally take care of them
Introduce yourself
Inform guests of specials and menu changes
Make recommendations you genuinely feel your guest will enjoy
Answer questions about our food, beverages, and other restaurant functions and services
Take food and beverage orders from guests, enter orders into the micros system, double-check to ensure accuracy, which relays orders to the kitchen and bar.
Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders)
Perform side work at the start and end of each shift as required by the service station assignment
Anticipated the guests' needs i.e. napkins, drink refills, appetizer plates
Build Regulars
Maintain clean service areas and pre bus tables
Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
Prepare final bill, present the check to the guest, accept payment, process credit card charges or make a change if applicable
When dropping check, don’t travel too far, check back asap
Be ready and willing to assist fellow servers as situations arise
Be ready and willing to assist the bus person/hostess with clearing and resetting tables
Thank guests for their visit and invite them to return
Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor