SERVER - Sorella by Giada Full-time
About The Position
Sorellina by Giada will partner with Celebrity Chef and entrepreneur Giada De Laurentiis at our new land-based Hollywood Casino in Aurora. The new dining experiences will bring De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region. Summary The Sorella by Giada Server is responsible for delivering exceptional guest service in a high-volume, upscale dining environment. This position ensures accurate order taking, food and beverage delivery, and adherence to service standards while creating a memorable dining experience for all guests.
Requirements
- High school diploma or GED required.
- Previous serving experience in upscale or high-volume restaurant preferred.
- Strong knowledge of food, wine, and beverage service.
- Ability to multitask in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Basic math skills for handling payments and making change.
- Ability to stand and walk for extended periods.
- Must be able to lift and carry trays up to 25 lbs.
Responsibilities
- Greet guests promptly and courteously upon arrival at assigned tables.
- Present menus, explain daily specials, and make knowledgeable food and beverage recommendations.
- Accurately input food and beverage orders into the POS system.
- Deliver food and beverages in a timely and professional manner.
- Monitor guest satisfaction and respond promptly to requests or concerns.
- Process guest payments accurately (cash, credit, comps, rewards).
- Maintain cleanliness and organization of assigned section, side stations, and dining room.
- Complete assigned opening, side work, and closing duties.
- Follow all company service standards and steps of service.
- Maintain proper food handling and sanitation standards.
- Comply with all state and local alcohol service regulations.
- Communicate effectively with kitchen and bar staff to ensure accuracy and timeliness.
- Promote property events, promotions, and loyalty programs when appropriate.
- Maintain a professional appearance in accordance with company standards.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
