Server

BHC•Charleston, SC

27d

About The Position

The primary role of the Server at Palmetto Cafe is to adhere to hotel specifications and standards in maintaining the highest standards possible for guests by ensuring quick, efficient, and professional service. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Requirements

Ability to provide friendly, efficient, and courteous service to guests.
Ability to work under pressure, be organized, self-motivated and work well with others.
Strong positive attitude and ability to initiate light conversation with guests.
Knowledge of hotel property and operating hours of each guest service area.
Basic knowledge of Charleston and surrounding areas.
Knowledge of proper handling and storage of food and beverage items.
High school diploma or equivalent.
Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, ext. at least 75 pounds.
Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
The role may require extended periods of time on your feet, especially during peak hotel hours or events.
Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Responsibilities

Consistently follow steps of service in preparing, delivering, and servicing orders.
Attend all designated staff meetings and training sessions.
Memorize menus, specials, and service times.
Complete all state duties at the end of a shift.
Be pleasant, smile, and greet all guests, using surnames when possible.
Attend to and anticipate guests’ needs.
Maintain knowledge of hotel features/services/outlets, hours of operation, etc.
Achieve objectives through direction and delegation.
Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
Maintain confidentiality and security of all guests and general hotel information.