Server - Brooklyn Bowl Philly

Brooklyn Bowl Philadelphia•Philadelphia, PA

About The Position

Brooklyn Bowl Philadelphia will be following in the footsteps of our original Brooklyn location, noted as “one of the most incredible places on Earth,” by Rolling Stone. Brooklyn Bowl Philadelphia is the ultimate night out, with its groundbreaking integration of premiere music, 24 lanes of bowling, 2 bars, featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group. Located in the heart of the historic Fishtown neighborhood, adjacent to The Fillmore and The Punchline in what has become a burgeoning entertainment district, the venue is slated to open Q4, 2021, and will be Brooklyn Bowl’s fourth location. Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer, and food. Job Description: We are seeking a Food Server to become an integral part of our team at Brooklyn Bowl Philadelphia! The Food Server is responsible for all stages of the meal, such as menu clarification, placing orders, and making certain orders are prepared correctly as well as presented in accordance with departmental specifications. They present the food and beverage check and take payment and are ultimately responsible for the appearance of their station (meaning proper set up for the meal being served, and cleanliness). They must treat the guest with the utmost courtesy and respect in addition to meeting their needs and requests so as to ensure an enjoyable experience and future patronage.

Requirements

High School graduate or equivalent preferred
Valid Food Worker / Health Card required
Valid RAMP certification required
Previous experience in customer service, food service, restaurant or other related fields
Ability to build rapport with guests
Ability to thrive in a fast-paced environment
Must possess basic math and reading skills
Excellent interpersonal and communication skills
Ability to become familiar with menu, preparation procedures and prices
Ability to work closely and efficiently with others
Previous experience working in a high-volume restaurant
Must be able to work a flexible schedule, including weekends and holidays
Will be carrying a trey ranging up to approximately 20-35 pounds
Will be moving throughout the restaurant, work area, or venue during the entire shift
Will be working in an environment with loud music and crowds for extended periods of time
Will be standing or staying in a stationary position throughout entire shift

Responsibilities

Responsible for all stages of food and beverage service in the restaurant, bowling area, bar or other areas throughout the venue
Maintain the cleanliness and appearance of the dining or service area to meet departmental standards
Greet and make all guests feel welcome
Respond to guest inquiries and requests in a timely fashion
Ensure the guest has an enjoyable experience
Must possess in-depth knowledge of all menu items and specials, including ingredients, preparation methods, etc.
Ensures appropriate utensils and condiments are present for the meal being served
Checks all tables to ascertain guest needs. Remains attentive to the needs and requests of the guest
Ensures that all phases of the meal are carried out appropriately, from the time the guests are seated until their departure
Attention to special requests and relates all information to kitchen and management in detail
Obtains food and drink orders from guests. Makes appropriate suggestions and follows all set service standards and sequence of service
Collect and process payment
Proficient on use of POS system to input orders accurately and efficiently
Communicate any problem or guest concern to management in a timely manner
Knowledge of and compliance with Health Code and Alcohol Regulations
Perform other duties as assigned
Work together as part of a team to provide the best overall guest experience.