Server

SC Wings Block•Garden Grove, CA

5d•$17

About The Position

Wings. Beer. Sports . It's what we do! We bring big game-time energy to our guests without being at the stadium. Our servers are tasked with the primary responsibility of creating a unique and personal experience for Buffalo Wild Wing’s Guests by enthusiastically and effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner. This role will focus their attention on guests seated in the full-service dining areas of the restaurant. The physical demands for this position require the individual to sit, stand, bend, lift up to 20 pounds, and move intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Buffalo Wild Wings fuels moments worth sharing – for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here at Buffalo Wild Wings or your game-plan finds you somewhere else, we want you to have an experience here that lasts a lifetime. We’re a brand on the rise, and we need great people as we write the next chapter of our story. If that’s you, pull up a barstool.

Requirements

Superior customer service and hospitality skills
Excellent verbal communication and interaction skills to serve BWW Guests and the ability to create a personalized, positive, and memorable dining experience
Excellent time management and organizational skills with strong attention to detail
Basic mathematical skills and the ability to handle money accurately
Minimum of 18 years of age
Certifications to serve alcohol as dictated by the State and BWW policy
Basic knowledge of Point-of-Sale systems
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines

Responsibilities

Provide a warm welcome to guests upon arrival and personally engage with guests through conversations supporting current sports events and other promotional activity
Present food and beverage options in an informative, friendly, and enthusiastic manner
Inform guests of specials and/or promotions (food and beverage), answer questions pertaining to the food and beverage menus, and be prepared to make suggestions to enhance the guest’s dining experience
Write Guest food orders on slips, memorize orders, and enter orders correctly into the Point-of-Sale system for transmittal to kitchen staff
Check Guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
Serve food and/or beverages to guests to ensure an exceptional dining experience
Check with Guests to ensure they are enjoying their meals and anticipate any need for corrective action to ensure Guest satisfaction – Inform Managers as needed
Follow steps of service and other CSP’s (Company Standard Procedures)
Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning
Collect and accurately process Guest payments
Remain knowledgeable of current marketing initiatives and upcoming events to proactively inform guests and invite them to return