Server - The Burleigh

EOS Hospitality•Kennebunkport, ME

About The Position

Join the team at The Burleigh in beautiful Kennebunkport, Maine, and be part of a dynamic dining experience that blends coastal charm with elevated hospitality. We’re seeking friendly, attentive, and service-driven Servers who are passionate about creating memorable guest experiences. In this role, you’ll bring energy and professionalism to the dining room, guiding guests through our menu, delivering exceptional service, and contributing to the warm, welcoming atmosphere The Burleigh is known for.

Responsibilities

Set up dining areas according to standard based on service periods, as well as exterior dining spaces seasonally.
Greet guests, take beverage and food orders, and place into Point-of-Sale system for preparation. Deliver food and beverages to guests, check for satisfaction and ensure guests have everything they need, present check for payment, and process payment.
Seek ways to elevate service at each touchpoint. Up selling where possible. Engage to increase return guests. Consider added F&B/service for VIPs and special occasions. Encourage positive online reviews.
Follow all credit card processing and cash handing policies. Responsible for all payments of service and goods, and any cash collected. Complete shift check out and cash drops with lead/manager. Follow all tip/service charge distribution policies.
Move tables and chairs as needed to set up dining room according to standard.
Perform continuous cleaning of dining areas and workspaces including clearing tables of dirty glass/tableware and bringing to appropriate dish areas/bar areas, wipe and sanitizing tables, sweep and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization.
Complete all assigned side work task lists to include but not limited to polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc.
Complete all pre-service tasks to include but not limited to filling of ice bins, cutting fruit for garnishes, stocking service refrigerators with cream, milk, and water, refilling of salt, pepper, sugars, coffee, and espresso.
Knowledge of table and seat numbers at all times.
Responsible for strong beverage knowledge, with ability to make suggestions to guests and inform offerings.
Practice conscious knowledge of food allergies and safety in preparation. Communicate allergy concerns to guests.
Have a strong working knowledge of wine, beer, and alcohol offerings.
Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.
Work effectively with other personnel in a positive, professional manner.
Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that cannot be resolved with Food & Beverage management.
Demonstrate a team-focused attitude and encourage collaboration.
Available and willing to work flexible hours based on business needs including both weekdays and weekends.

Benefits

Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources