Server

Thirsty Turtle Seagrill•West Palm Beach, FL

51d•Onsite

About The Position

POSITION SUMMARY: Servers play a key role in a customer's dining experience, so they need to be emotionally intelligent, approachable and have a positive attitude. Serving is an entry-level position, but previous experience is required in certain locations because the position is crucial to the customer's dining experience. Tasks range from escorting guests to their table and explaining the menu and taking orders, to delivering not just a great meal but also a great experience. Thirsty Turtle is a high volume, high-energy environment; the expectation is that servers will be quick and efficient, providing a high level of customer service. THIS POSITION IS PERMITTED TO ACCEPT SERVICE BAR TIPS. ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: Introducing themselves by name and checking-in at the table throughout the meal. Providing information about specials and promotions. Being an expert on the menu, dish ingredients, making recommendations, upsell when possible. Taking customer orders, inputting them correctly into the system. Asking about food allergies, checking ID when alcohol is ordered, and monitoring alcohol consumption. Communicating with kitchen staff, checking up on orders. Serving food and drinks, running items from the bar and kitchen. Clearing tables as customers finish, "pre-bussing." Performs side work and other such duties as may be assigned. Collecting payment from guests. Assisting in tasks to ensure a clean, sanitized and safe restaurant. Developing a rapport with customers, ensuring customers have a positive, attentive experience.

Requirements

Reports for work on time.
Ability to prioritize and multi-task, analyze and resolve problems.
Demonstrates integrity, maturity, dependability, tact, positive attitude, and enthusiasm on the job.
Cooperates with others and recognizes the importance of teamwork in providing quality services.
Maintains an appearance and demeanor consistent with our policies, maintains composure.
Good communication skills.
Knowledge of our operations and platforms/systems.
Ability to handle a stressful environment, and exercise sound judgment.
No known food allergies.
No known allergies to cleaning/sterilizing products.
High School degree or equivalent
Food Handler Certification
Knowledge of mixology for traditional and creative cocktails
Knowledge of applicable laws and regulations
Ability to enforce company policies regarding the consumption of alcohol
Schedule flexibility needed, especially in season during peak high volume periods.
Must have means of travel in order to get to work.

Responsibilities

Introducing themselves by name and checking-in at the table throughout the meal.
Providing information about specials and promotions.
Being an expert on the menu, dish ingredients, making recommendations, upsell when possible.
Taking customer orders, inputting them correctly into the system.
Asking about food allergies, checking ID when alcohol is ordered, and monitoring alcohol consumption.
Communicating with kitchen staff, checking up on orders.
Serving food and drinks, running items from the bar and kitchen.
Clearing tables as customers finish, "pre-bussing."
Performs side work and other such duties as may be assigned.
Collecting payment from guests.
Assisting in tasks to ensure a clean, sanitized and safe restaurant.
Developing a rapport with customers, ensuring customers have a positive, attentive experience.
Cleaning and sanitizing customer touch points in the restaurant.
Brings safety concerns to the attention of management.
Alerts the Manager on duty of customer complaints, issues or needs.
Clean and reset tables after guests have finished dining.
Assist host by taking to-go orders, assisting with on line orders and delivery items.
Set up dining areas to prepare for the next shift or for large parties.
Stock service areas with supplies such as coffee, tea, beverages, napkins, side plates, etc.
Fill sugar, salt and pepper shakers and wipe down tables throughout the shift.
May be authorized to hold keys, open and close restaurant, collect server cash out envelopes.