Server

Detroit Athletic Club•Detroit, MI

7d•Onsite

About The Position

The Stadium Club server is responsible for providing an impeccable dining experience for all our members and their guests by exercising the highest degree of professionalism and hospitality skill. By using the standards and procedures provided, the Stadium Club server will ensure the successful delivery of all of the Service Guarantees. A Stadium Club server will take charge of his or her section, by responding to the needs of our members and their guests with a sense of urgency. They also will promote a sense of camaraderie as teamwork and gracious hospitality are hallmarks of our club.

Requirements

Knowledge of appropriate table settings and service ware.
Knowledge of restaurant operations, to include proper staffing levels, member relations and etiquette.
Ability to read, write and speak the English language sufficiently to understand menus, record orders, communicate with members and their guests to explain all offering and record special requests.
Ability to remember, recite, upsell and promote the variety of menu items.
Ability to move throughout a crowded dining room and outdoor areas to serve guests.
Ability to effectively deal with member and guest complaints and concerns should be dealt with in a courteous and professional manner. This involves carefully listening to the nature of the concern, demonstrating empathy and providing a positive, proactive solution.
Any combination of education, training or experience that provides the required knowledge skills and abilities.
Ability to obtain any Club required certification or licenses. Example: TIPs on premise certifications or a State of Michigan food handler’s card.
Employees may be required to work varying schedules to support the business needs of the Club.

Nice To Haves

Prior hospitality experience (Full service dining specifically) is preferred.

Responsibilities

Report to your position at your scheduled time, in proper uniform, professional, and properly groomed
Understand and practice the DAC attendance policy
Locate and gather all necessary items to perform the tasks ahead (i.e., tools of the trade)
Have full knowledge and understanding of all food and beverage menu offerings as well as specials
Communicate to the Stadium Club Manager or Supervisor of your arrival. After that, locate your assignment(s), and discuss any changes
Gather the necessary items in order to set your section (i.e., silverware, linens, salt & pepper etc.) and the dining room completely set 15 minutes prior to opening time. Also confirm the dining room is clean, fully functional, report any maintenance or housekeeping issues to a manager or supervisor
Attend all required meetings to include lineup in the Stadium Club, pre-function meetings, PEP meetings, and any other training related meetings
Be in your station 15 minutes prior to the opening of the Stadium Club shift period. You should be fully knowledgeable with a friendly and professional disposition
Deliver continuous, timely and impeccable service from the beginning to the end of the shift or event
Practice the Greeting S&P with all members and guests
Follow all established Stadium Club S&P’s and deliver on all service guarantees during each shift
Our staff members will display teamwork and camaraderie with all DAC staff members and co-workers
Maintain proper and timely communication with their supervisory team
Assist in setting the room for the next shift or day
Responsible for ringing in all food and beverage items through the POS system
Maintain clean and organized cabinets along with their workstations
Have full knowledge and understanding of the House Rules and be prepared to professionally report any infractions to your management team
Maintain an open line of communication between members, their guests, management and line employees.
Assist in the training of newly hired employees.