Server | Part-Time| Hippodrome

Oak View Group•Baltimore, MD

22d

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. The Server is responsible for providing exceptional food and beverage service to guests of the Hippodrome Theatre Café. This role ensures a welcoming, professional, and efficient dining experience before shows, during intermissions, and at special events. Servers will deliver attentive service, maintain a clean and organized environment, and represent the hospitality standards of the Hippodrome Theatre. This role pays an hourly rate of $8.75 and is tip eligible. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until June 19, 2026.

Requirements

Prior serving/wait staff experience in a restaurant, café, or hospitality environment preferred.
Strong customer service and communication skills.
Ability to multitask and work in a fast-paced environment, especially during peak show times.
Professional appearance and demeanor.
Availability to work evenings, weekends, and holidays based on theatre performance schedules.
Knowledge of food safety practices and responsible alcohol service (TIPS or similar certification preferred).

Responsibilities

Greet and seat guests promptly and courteously.
Take food and beverage orders, ensuring accuracy and timely entry into the POS system.
Deliver orders efficiently while maintaining quality presentation and service standards.
Provide knowledgeable recommendations about menu items, specials, and beverages.
Monitor guest satisfaction, respond to requests, and resolve issues promptly or escalate to management.
Handle payments accurately and process transactions according to company procedures.
Maintain cleanliness and organization of tables, dining areas, and service stations.
Assist with setup and breakdown of dining areas before and after service.
Follow all food safety, sanitation, and health guidelines.
Support team members and management as needed to ensure smooth café operations.