Server / Wait Staff

Saucy Brew Works • Cleveland, OH

119d

About The Position

The Server at Saucy Brew Works Ohio City provides food and beverage services to patrons in a friendly, efficient, and professional manner, ensuring a positive experience for all patrons. The role involves greeting patrons, taking orders, serving food and drinks, and maintaining cleanliness and sanitation in the bar area.

Requirements

• Previous experience in a bar setting preferred.
• Thorough knowledge of wines and beers served in bar, mixed drink preparation and techniques.
• Thorough knowledge of state liquor regulations; ability to identify when a patron has had his/her alcohol limit.
• Strong organizational skills; ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Excellent customer service skills.
• Good judgement with the ability to make timely and sound decisions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.

Responsibilities

• Greets patrons upon arrival; assists with seating as needed.
• Presents menus/wine lists to patrons and describes all daily specials.
• Takes food and beverage orders accurately and courteously; responds to patrons’ questions regarding food and beverage items.
• Accurately inputs tickets for food items as needed and runs orders from wait kitchen staff.
• Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as needed.
• Makes drinks for patrons utilizing proper recipes, glassware, and garnishes; serves drinks or prepares for wait staff.
• Reviews food order for accuracy and presentation prior to delivering to patron; coordinates with kitchen staff to rectify any deficiencies.
• Refills patrons’ beverages as requested; monitors patrons during meals to provide for all needs.
• Handles purchasing transactions, which include operating cash register and accounting of daily sales.
• Receives payment from patrons; makes change as needed; issues receipts.
• Clears and resets tables and bar area as needed.
• Prepares all bar mixes and garnishes prior to opening.
• Stocks bar with all necessary items including but not limited to glassware, beer, liquor, mixes, non-alcoholic beverages, and supplies.
• Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all designated glassware/garnishes for drinks; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
• Maintains cleanliness and sanitation at all times; performs closing clean-up duties.
• Resolves patron problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers phone in a courteous and timely manner.
• Assists other staff members as needed to ensure optimum service to all patrons.
• Performs other related duties as assigned by management.

What This Job Offers