Server Virtualization Engineer

Capgemini Holding Inc • Bogota, NJ

73d • Hybrid

About The Position

As a Server Virtualization Engineer, you will be a key member of our Technical Assistance Centre, providing expert network support for enterprise customers primarily in the US/Canada regions. You will be responsible for troubleshooting and resolving complex network and virtualization issues while ensuring exceptional customer satisfaction.

In this role you will play a key role in:

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2 - 4 yrs of experience working in related roles (Tech support)
• Strong understanding of OSI layers and relevant protocols at each level
• Knowledge of common LAN, WAN, and Datacenter architectures
• Excellent troubleshooting skills and problem-solving mindset
• Strong English communication skills (B2 level minimum)
• Availability to hybrid model in Bogota (2 days on site)

Nice To Haves

• Relevant certifications such as CCNA (Desirable)

Responsibilities

• Troubleshooting Level 1/2/3 network issues for enterprise customers, with a focus on server virtualization environments
• Installing, configuring, maintaining, and troubleshooting blade and rack servers in virtualized environments
• Achieving all defined KPIs and SLAs while ensuring high customer satisfaction
• Engaging effectively with customers through both written and verbal communication
• Collaborating with stakeholders to drive issues to resolution efficiently
• Creating technical documentation covering best practices and troubleshooting approaches
• Mentoring new team members and sharing knowledge across the organization

Benefits

• Free access to learning platforms: Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.
• Digital campuses and academy: Our engineering academy offers more than 60,000 hours of training, as also our digital campus on GenAI, data or sustainability, support digital learning in the flow of work from awareness to expert certifications.
• Career acceleration programs: From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees