SERVER - VIP / PLUM LOUNGE - SHIFT 3PM TO 11PM

Seminole Hard Rock Hotel & Casino • Cincinnati, OH

292d

About The Position

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

Requirements

• High School diploma or GED equivalents.
• Follows all food safety & sanitation procedures.
• In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol.
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Responsibilities

• Taking the guests through the key phase of their Hard Rock experience.
• Assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician.
• Taking guests' orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checking I.D.s for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station - including pre-bussing & table maintenance.
• Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create 'Raving Fans.'

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees