Server Support Technician

RCB Bank•Claremore, OK

19h•Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. What we’re looking for: Someone to support and maintain RCB Bank Information Systems in a distributed environment. Someone responsible for taking ownership of or assisting in problem resolution, proactive problem prevention, detection, circumvention, and resolution to root causes. Someone to provide application of software patches as well as release and version upgrades of operating systems and associated software to maintain supportability. Someone to assist day-to-day server operations, as well as other server-based duties as assigned.

Requirements

High school diploma or GED
Minimum of one (1) year of experience working with Servers, Application Servers, or providing advanced help desk support for medium to large organization (20+ servers)
Solid understanding of server- and PC-based hardware and operating systems
Working knowledge of back-end software and systems such as VMware, Windows Server, SQL Server, Exchange, Active Directory, DNS, DHCP and Group Policy

Nice To Haves

A combination of education and training equivalent to a bachelor’s degree in computer science, information engineering or other related areas
Certification or equivalent experience for CompTIA A+, CompTIA Network+, and/or Microsoft MCSE/MCSA
You possess working knowledge of CIFS, NFS, PKI, SSH, FTP/SFTP and TFTP platforms.
You have experience with Infrastructure Monitoring solutions: configuring the tool, developing scripts, and evaluating/adjusting thresholds and reporting as appropriate.
You have a solid understanding of general system and application security best-practices.
You possess good technical problem-solving and interpersonal skills.
You care about your community and have a desire to be involved.

Responsibilities

Monitor and maintain RCB Bank Information Systems to ensure maximum uptime, reliable operation, and appropriate licensing of responsible systems; this includes management and alerting of disk space, memory and processor utilization via appropriately configured monitoring scripts and tools for both the Production Environment as well as the CyberVault.
Assist in the management and maintenance of Windows core infrastructure services including Active Directory, DNS, DHCP, PKI, Group Policy and login scripts.
Assist in the management and maintenance of Windows Servers. Provide support for the servers themselves as well as the products and services that rely upon them.
Manage and maintain RCB Bank’s Systems Management Platform (Ivanti Endpoint Manager); this includes day-to-day management of the EPM service and associated infrastructure, creation/management/orchestration of deployments, and delegation of tasks to identified Help Desk staff.
Assist team members to ensure consistency of all server and application systems’ disaster recovery operations, including replication and backup.
Work tickets assigned via IT Service Management software, and provide support for calls and issues received via the Help Desk.
Review event logs and take corrective action as required.
Respond to alerts and emergencies when necessary.