Server, Restaurant

MCR • Abilene, TX

21h • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests, focusing on Happy Guests, Spotless Cleanliness, Product Consistency & Quality, and Teamwork. The Server is responsible for providing prompt, friendly, and accurate food service, including taking food and beverage orders, serving items, and processing payments. MCR is the 3rd-largest hotel owner-operator in the United States, founded in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia. The company manages a $5.0 billion portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities, employing more than 7,000 team members. MCR operates hotels under 9 Marriott brands, 8 Hilton brands, and several independent hotels. MCR has received numerous accolades, including being named one of Fast Company’s 10 Most Innovative Travel Companies of 2020, a three-time recipient of the Marriott Partnership Circle Award, and a recipient of the Hilton Legacy Award for Top Performer. The TWA Hotel at New York’s JFK Airport, developed by MCR, has also won prestigious awards such as the Development of the Year (Full Service) Award at ALIS, the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field is preferred.
• Possess a positive attitude and willingness to learn.
• Ability to follow instructions, assigned tasks, and meet deadlines.
• Consistently provide friendly service with a smile to guests.
• Flexible schedule with availability for days, nights, holidays, and weekends based on hotel demands.
• Adhere to strict punctuality for shifts, clocking in and out on time, and never working while clocked out.
• Clock in/out for breaks at designated times.
• Provide sufficient notice for calling out a scheduled shift as directed by supervisor.
• Ability to stand for sustained periods.
• Ability to walk for long distances or between work sites.
• Ability to perform repetitive motions of wrists, hands, and/or fingers.
• Ability to lift and carry laundry supplies, linens, and other items.
• Ability to read, write, understand, and communicate effectively in English.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile, using their names whenever possible.
• Contribute to great guest satisfaction scores and handle challenging guest situations with hospitality and urgency.
• Maintain strong knowledge of hotel facilities, amenities, groups, and events.
• Understand and utilize relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Maintain sparkling clean and well-organized workspaces, including pitching in to clean guest rooms and public spaces as needed.
• Complete all operational checklists accurately and on time.
• Ensure accurate and timely shift handover reports.
• Adhere to uniform and grooming standards as per the Team Member Handbook, including wearing a nametag and smiling.
• Communicate clearly, honestly, and professionally with team members.
• Be willing to stretch beyond traditional role to meet business and guest needs.
• Collaborate with all team members to create a welcoming and effective workplace.
• Provide prompt, friendly, and accurate food service to guests.
• Give clear and correct descriptions of food and beverage options.
• Deliver hot to order items from kitchen to tables.
• Input orders into the computer (POS system) and secure accurate payment.
• Prepare coffee and other specialized drinks (Barista duties).
• Clear, clean, and reset tables for dining.
• Observe diners and respond to requests.
• Complete daily inventory prep sheet and other allowable side work.
• Demonstrate knowledge and familiarity of current food and beverage offerings.
• Escort guests to tables as needed.
• Ensure compliance with food safety and handling policies and procedures (product rotation, dating, labeling, cleaning).
• Assist in maintaining the cleanliness of the restaurant and surrounding areas.
• Demonstrate knowledge of hotel hours and available amenities.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed