We are seeking to add a Server POC/Customer Service Specialist - On Site to our team! Candidate will provide general back office functions commonly found in a legal setting- typing, emails, data entry, database and web-based navigation.
Requirements
Previous experience in customer service, data entry or other related fields
Excellent typing skills
Strong organizational skills
Deadline and detail-oriented
Responsibilities
Enter variety of data using current technology
Prepare and sort documents for data entry
Create and maintain logs for tracking purposes
Review and enter data updates in the systems
Review discrepancies in data received
Provide effective communication daily with clients, vendors and co-workers in a professional, courteous manner in person, telephonically or via email.
Perform other duties as required (i.e., printing and scanning documents, proofing documents, etc.)
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Serve as back up in a team member's absence and assist other teams when required.