Server, Peacock Alley - Waldorf Astoria New York
About The Position
We are looking for a Server who is passionate about delivering an exceptional dining experience and aligned with our commitment to achieving Forbes 5-Star standards. This role requires someone with a refined understanding of high-end service, anticipatory hospitality, and a genuine interest in providing top-tier service in a luxury lobby lounge/restaurant setting. The ideal candidate will bring both knowledge and enthusiasm to the table, engaging guests with a thoughtful and professional approach, ensuring every guest feels valued, and enhancing their dining experience through impeccable service. As a Server at Peacock Alley, you will play a key role in delivering exceptional service to our guests within the elegant setting surrounding our historic clock in the bustling lobby. This iconic restaurant will serve three meals a day, along with cocktail service, creating an inviting and vibrant atmosphere. Your commitment to providing impeccable service will be vital in ensuring that every guest experience is seamless, memorable, and aligned with our aspirations for Forbes 5-Star status. You will engage guests with warmth and refinement, anticipating their needs and delivering thoughtful service at every step. Your ability to uphold the highest standards of luxury service will contribute to Peacock Alley’s reputation as an extraordinary destination for dining and hospitality, while fostering an atmosphere of sophistication and comfort.
Requirements
- Proven experience as a server, preferably in a luxury hotel or high-end restaurant/lounge setting.
- Ability to engage with guests with a genuine sense of interest, remembering their names and preferences to create a personalized and memorable experience.
- Strong communication skills, with the ability to work effectively as part of a team and independently.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail and delivering Forbes 5-Star level service.
- Excellent interpersonal skills with the ability to respond promptly and professionally to guest inquiries and requests.
- Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Responsibilities
- Greet guests warmly, using their names whenever possible, and engage with them in a manner that reflects the refined standards of the hotel and restaurant.
- Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience at all times.
- Demonstrate a genuine sense of interest in guests' needs, offering personalized recommendations and contributing to a memorable dining or cocktail experience.
- Maintain thorough knowledge of the menu, daily specials, and restaurant offerings to enhance the guest experience.
- Take food and beverage orders, input them into the point-of-sale system accurately, and ensure all details are correct.
- Retrieve and deliver food and beverages in a timely manner, ensuring presentation meets the highest standards of quality and elegance.
- Monitor guest satisfaction during their dining experience, promptly addressing any concerns or requests with professionalism and care.
- Serve alcoholic and non-alcoholic beverages in accordance with all applicable regulations and company standards.
- Ensure that your service station is always stocked with the necessary supplies for smooth service.
- Clearing and cleaning tables throughout the meal service, ensuring each table is prepared for the next guest with meticulous attention to detail and a seamless transition.
Benefits
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education \: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
