Server Operations Engineer II

Astreya • San Jose, CA

20h • $32 - $50

About The Position

Roles and Responsibilities Coordinate and track server or rack provisioning activities, including OS deployment and configuration Perform large-scale server onboarding, configuration, and service provisioning in remote environments Execute daily monitoring, troubleshooting, and repair coordination for server hardware and OS-related issues Resolve a range of technical issues, from hardware alerts to network and OS-level problems Maintain accurate data in asset management, ticketing, and configuration tracking systems Work with vendors and remote field technicians to diagnose and resolve hardware failures, including part replacements and RMAs Manage server lifecycle activities including commissioning, configuration changes, upgrades, decommissioning, and recycling coordination Handle service provisioning updates and changes as required Collect and verify asset data for accuracy and compliance Submit and track media destruction requests and ensure compliance documentation is completed Perform basic server network troubleshooting and configuration (MAC, Subnet, TCP/IP) Participate in on-call rotation to address operational issues and incidents Escalate unresolved or complex problems to senior Server Operations Engineers Assist in developing and maintaining policies, procedures, and operational documentation Required Qualifications / Skills Bachelor’s Degree or Diploma in Computer Science, Electrical Engineering, or related field, or equivalent hands-on experience Familiarity with Linux systems and the ability to diagnose hardware-related issues via remote tools Understanding of server operations, interdependencies, and lifecycle management Working knowledge of out-of-band/lights-out management tools such as IPMI or NCSI Strong analytical and problem-solving skills, with the ability to troubleshoot hardware, OS, and basic network issues remotely Basic networking knowledge (MAC addresses, Subnets, TCP/IP) Ability to understand and execute simple Shell/Bash scripts Strong communication skills in English, both written and verbal Ability to work effectively under pressure, with a proactive and responsible work ethic Collaborative team player who can also work independently Preferred Qualifications Experience with large-scale or remote OS installations (e.g., PXE boot) Familiarity with asset and inventory management tools Time and project management experience Scripting or programming knowledge for automation (Python, Bash, etc.)

Requirements

• Bachelor’s Degree or Diploma in Computer Science, Electrical Engineering, or related field, or equivalent hands-on experience
• Familiarity with Linux systems and the ability to diagnose hardware-related issues via remote tools
• Understanding of server operations, interdependencies, and lifecycle management
• Working knowledge of out-of-band/lights-out management tools such as IPMI or NCSI
• Strong analytical and problem-solving skills, with the ability to troubleshoot hardware, OS, and basic network issues remotely
• Basic networking knowledge (MAC addresses, Subnets, TCP/IP)
• Ability to understand and execute simple Shell/Bash scripts
• Strong communication skills in English, both written and verbal
• Ability to work effectively under pressure, with a proactive and responsible work ethic
• Collaborative team player who can also work independently

Nice To Haves

• Experience with large-scale or remote OS installations (e.g., PXE boot)
• Familiarity with asset and inventory management tools
• Time and project management experience
• Scripting or programming knowledge for automation (Python, Bash, etc.)

Responsibilities

• Coordinate and track server or rack provisioning activities, including OS deployment and configuration
• Perform large-scale server onboarding, configuration, and service provisioning in remote environments
• Execute daily monitoring, troubleshooting, and repair coordination for server hardware and OS-related issues
• Resolve a range of technical issues, from hardware alerts to network and OS-level problems
• Maintain accurate data in asset management, ticketing, and configuration tracking systems
• Work with vendors and remote field technicians to diagnose and resolve hardware failures, including part replacements and RMAs
• Manage server lifecycle activities including commissioning, configuration changes, upgrades, decommissioning, and recycling coordination
• Handle service provisioning updates and changes as required
• Collect and verify asset data for accuracy and compliance
• Submit and track media destruction requests and ensure compliance documentation is completed
• Perform basic server network troubleshooting and configuration (MAC, Subnet, TCP/IP)
• Participate in on-call rotation to address operational issues and incidents
• Escalate unresolved or complex problems to senior Server Operations Engineers
• Assist in developing and maintaining policies, procedures, and operational documentation

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level