Server / Network System Administrator for Managed Service Provider

Huntington Technology Inc•Beverly Hills, MI

About The Position

As a Systems Engineer on the Project Team for Huntington Technology, you will play a key role in identifying, analyzing, and implementing technology solutions to address business challenges and opportunities. You will report ty the Project Delivery Manager and will collaborate closely with cross-functional teams to understand and gather business requirements, assess technology options, and drive the successful implementation of IT projects across the organization. We are more than an IT company. We specialize in customer service. You will become a consistent point of contact and the face of Huntington Technology to our customers. You’ll be responsible for providing remote and onsite technical support to end users in a variety of small to medium sized businesses. Relationship building with end users to identify their issues related to desktops, laptops, printers, phones, server, or network connectivity is key to our success. Your day to day will involve opening and managing tickets, client projects, performing on-site installations, and handling issues from identification through resolution.

Requirements

Excellent customer service and communication skills to work effectively with clients, team members, and vendors
Practical problem-solving skills and solid troubleshooting skills are must
Strong working knowledge of Windows 11, Windows Server, and previous versions of Windows desktop/server OS is essential.
Working knowledge of Microsoft Office 365, SharePoint, Teams, as well as other common desktop software across our clients such as Adobe Acrobat and Intuit QuickBooks
Ability to learn, understand, and troubleshoot industry line of business applications such as PC Law, TimeMatters, SolidWorks, PracticeWorks, UltraTax, etc
Working knowledge of Network fundamentals and TCP/IP.
Understanding of network and computer technologies including desktop hardware and software, VPN clients, antivirus, EDR/MDR, email systems, computer security, and data transfer/migrations.
Must be able to set priorities, solve problems, and handle multiple tasks in a fast-paced environment.
Required to present clear ideas, concepts, and detail issues verbally and in writing.
Practice good follow-through techniques to ensure proper resolution of issues.
Ability to work on his/her own, as well as function as part of our team.
7+ years computer & network admin support preferred
Managed Service Provider (MSP) experience is preferred
Computer related degree or certifications (MCITP: Desktop, A+, N+, CompTIA) are an advantage but not required.

Nice To Haves

Experience with Linux, OSX, iOS, and Android also helpful.
Knowledge of Professional Services (Autotask), Remote Management/Monitoring tools (Datto RMM), and documentation platforms (ITGlue) are a plus!

Responsibilities

Responsible for solving client technical issues by providing the highest level of technical support.
Have the ability to build out Hypervisor & ESX environments
Have the ability to build out, migrate, and upgrade Windows server environments.
Have a solid understanding of AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
Have the ability to configure firewalls (FortiGate experience helpful.)
Have the ability to setup VPN and understanding of using Cisco DUO with those configurations.
Take ownership of issues and see them through to resolution.
Have a high sense of urgency and a get-it-done attitude.
Create detailed documentation on steps taken to identify and remediate issues.
The candidate must be a fast learner and interested in continuing education in our primary support systems.