AM Server I

Grand America Hotels & Resorts•Cheyenne, WY

46d•$2

About The Position

Come work with a diverse, equal, and family oriented team at the premier hotel & resort in Cheyenne, Wyoming! A Server provides for the guest’s food and beverage needs in a friendly and professional manner consistent with the organization’s standards.

Requirements

Previous cash handling experience is required.
Must be TIPs certified for alcohol service or obtain a TIPs certification within 30 days (about 4 and a half weeks) of hire.
Available to work flexible hours, including weekends and holidays.
Excellent communication skills in English, both verbal and written.
Ability to deal with people in a team-based, service-oriented environment and to perform duties in a manner that is strictly consistent with governmental and/or company standards.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Must have the ability to perform the same work repeatedly.
Regularly works in both Indoor and outdoor environments.
Ability to move up to 100 lbs., with wheeled assistance.
Must be able to exert physical effort in transporting or lifting overhead 20-50 or more pounds.
Must be able to stand/walk for up to 8 hours at a time
Must be willing to work holidays, weekends, mornings and/or evenings
Must be reliable and available to work

Nice To Haves

Preferred two years of serving experience in a similar resort setting.
Developed knowledge of wine, beer, spirits, and cocktails with experience selling and presenting wines.

Responsibilities

Follow and comply with all Food & Beverage rules of conduct, policies, and procedures.
Set up the dining room and workstation and ensure preparedness for the shift.
Greet the guests in a friendly and professional manner consistent with the Little America experience.
Solicit the guest’s food and beverage order, making suggestions and explaining choices as necessary.
Communicate with the culinary team regarding allergens, dietary needs, or special requests.
Properly submit orders through the point-of-sale system.
Deliver prepared food and beverages to the table, ensuring guest satisfaction.
Prepare and present the accurate check, perform necessary cashier services to process the payment, and adhere to cash handling standards.
Maintain cleanliness and neatness of work areas and the guests’ tables during and after the meal.
Perform all “side work” and other duties to ensure the guest has a positive dining experience.

Benefits

Cross training and Advancement opportunities
Medical, Dental, & Vision Insurance coverage (full time only)
Health & Flexible Savings Accounts (full time only)
401K with 6% match (full time only)
Life Insurance (full time only)
Long term Disability (full time only)
Accident Insurance, Hospital Indemnity Insurance, and Critical Insurance (full time only)
Generous paid time off, up to 128 hours after 90 days (full time only)
Employee Discounts on merchandise, meals, fuel, rooms, & golf course
Exclusive employee discounts through Perkspot
Tuition Reimbursement Program; Up to 75% reimbursement (full time only)
Employee Assistance Program through Headspace
$500 Sign-on Bonus paid after working 60 days full time. Must meet attendance and performance expectations.