SERVER - CASINO SERVICE BAR

Hard Rock International (USA), Inc. • Gary, IN

114d

About The Position

Under the supervision of the Assistant Manager, a Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.

Requirements

• Must be willing to work a flexible schedule.
• High School diploma or G.E.D. equivalency preferred.
• Ability to read and write English required.
• Must have good communication skills and maintain friendly personable attitude at all times.
• Two years’ guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience preferred.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
• Ability to lift and carry up to 25 lbs.
• Must have the ability to withstand noisy and smoke filled environments.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.

Responsibilities

• Greet each guest and provide superior guest service at for all COMPANY Food and Beverage operations.
• Maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Present menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
• Offer drinks and take food and beverage order.
• Have basic knowledge of all house and call liquor.
• Serve meals to patrons according to established rules or etiquette, working in a family or formal setting.
• Check for quality after each course.
• Refill all drinks when needed.
• Maintain clean ashtrays.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest’s tables during and after each course.
• Total bill, present check, collect settlement, and take payment to cashier.
• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward’s station.
• Stock server stations with all necessary items.
• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re-supply provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
• Adhere to sanitation standards as outlined by Indiana State Law and COMPANY.
• Maximize profit and guest satisfaction through effective costs controls.
• Adhere to all three-star standards.
• Work considerately with team members from all departments.
• Check out with supervisor before leaving at the end of your shift.
• Other departmental related duties and assignments as directed by management.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees