SERVER BUFFET

Fantasy Springs Resort Casino • Indio, CA

111d

About The Position

The Fresh Grill Buffet server ensures that all the guests are welcome in a timely, friendly, as well as professional manner and are expected to deliver truly a level of great service by creating a memorable experience for our guests.

Requirements

• Must be 21 years of age.
• High school diploma or GED equivalent.
• Minimum of 1 year of food server experience in a high volume, sophisticated or upscale environment.
• Must read, write, understand and speak English fluently.
• Excellent customer service/communication skills.
• Must be physically mobile with reasonable accommodation.
• Must be able to lift and carry up to 50 lbs. (Glass racks, coffee urns, bins of flatware, supplies to restock service stations).
• Must be able to lift trays with food (30 lbs.) above shoulder level.
• Must be able to pull or push 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers).
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
• Able to tolerate second-hand smoke, noise, bright lights.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.

Responsibilities

• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation).
• Suggests items to guests based on expressed guest preference.
• Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Effectively merchandise yourself and our resort as well as our products.
• Adherence to schedule and attendance at all service staff meetings.
• Knowledge of and adherence to all uniform requirements: to be professional in both appearance and manner at all times.
• Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product.
• When necessary be able to manually itemize, total, and present check for payment to correct customers.
• Follow all cash handling and gaming guidelines.
• To ensure proper set up and maintenance of service station, tables, and common areas throughout all dining rooms.
• To ensure that all silverware, glassware, flatware are polished, stocked, and set to service standards.
• To ensure sufficient set ups for service station, including silverware, china, sugar creamers iced tea, coffee according to business levels.
• Always be fully prepared for concert nights and turns based on business needs.
• To be knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.
• Deliver prepared food to the appropriate guest within three minutes of completed production of order.
• Returns to table within 2 minutes of order delivery to ascertain guest level of satisfaction.
• Monitor and resolves service issues for entire outlet according to service standards.
• Thank customers, invite them back, wish them luck and make it easy for them to get back in play.
• Assists bus help, as necessary, in bussing, cleaning and setting tables.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Provides personalized service and uses guests’ names and preferences.
• Recognizes Diamond & Emerald players and ensures they receive the appropriate service.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.

What This Job Offers

• Education Level: High school or GED