Server Beverage Lead

Viejas Casino & Resort•Alpine, CA

25d•Onsite

About The Position

Job Description • Assists the Beverage Manager with providing training to team members on departmental policies and procedures, and completes and submits all training paperwork as required. • Assists with ensuring that departmental policies and procedures are followed. • Responsible for ensuring that back-of-the house and service stations in assigned areas are maintained and properly stocked at the beginning and end of each shift. • Submits orders for supplies and products to assigned manager. • Maintains a constant presence throughout assigned areas and proactively approaches and offers friendly, timely, and professional food and beverage services to guests. • Maintains in-depth knowledge of food menu and drinks on the floor, including common allergies, food/drink terminology, and is able to articulate in-depth information on type of food and drink flavors and ingredients. • Maintains complete knowledge of liquor brands, beers, and non-alcoholic selections available on the casino floor. • Accurately and timely places food/drink orders on the casino floor using a mobile device. • Uses point-of-sale (POS) tickets to prepare non-alcoholic drink orders to specifications. • Pushes beverage carts through assigned area of casino floor and serves beverages and snacks to guests as needed. • Responsible for heavy stocking of coffee, cups, paper products, utensils, packaged food products and ice. • Clears dirty dishes, cups, utensils, place mats, paper cups and glass wares off the casino floor and food carts. Separates all dishware, flatware and glassware in the correct bins. • May be required to perform deep cleaning duties in the server station. • Maintains and practices safe work habits at all times to avoid injury to self and others, including service area (floor, flat surfaces, and warm bins) and the safe operation of all relevant equipment and machinery. • Utilizes a handheld electronic device to monitor service ticket requests and times. • Effectively communicates and works closely with Casino Service Representatives and Food and Beverage team members in order to deliver prompt and excellent service. • Maintains knowledge of and effectively promotes company services. • Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures. • Ensures all health regulations are maintained to prevent food borne illnesses. • Attends all mandatory meetings as directed. • Performs all related and compatible duties as assigned. • Assists manager with coordination and training of beverage server job duties. • High school diploma or general education degree required. • Vocational training or the equivalent preferred. • Food Handler’s Certificate required. • RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of start of employment and maintain current certification. • California Responsible Beverage Service Training and Certification required upon hire. • Must be 21 years of age or older. • 2 to 5 year of experience and/or training. • Bilingual in Spanish preferred but not required. • Excellent written, verbal and interpersonal communication skills. • Strong guest service skills and attention to detail. • Demonstrated proficiency in cash handling. • Ability to deal with diverse personalities. • Ability to work in a fast paced, high activity environment. • Ability to multitask, self-starter, punctual and able to adjust to change. • Must be flexible to work different shifts, evenings, weekends, and holidays. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! Benefits vary for PT and FT employment

Requirements

High school diploma or general education degree required.
Must be 21 years of age or older.
2 to 5 year of experience and/or training.
Food Handler’s Certificate required.
RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of start of employment and maintain current certification.
California Responsible Beverage Service Training and Certification required upon hire.
Excellent written, verbal and interpersonal communication skills.
Strong guest service skills and attention to detail.
Demonstrated proficiency in cash handling.
Ability to deal with diverse personalities.
Ability to work in a fast paced, high activity environment.
Ability to multitask, self-starter, punctual and able to adjust to change.
Must be flexible to work different shifts, evenings, weekends, and holidays.

Nice To Haves

Vocational training or the equivalent preferred.
Bilingual in Spanish preferred but not required.

Responsibilities

Assists the Beverage Manager with providing training to team members on departmental policies and procedures, and completes and submits all training paperwork as required.
Assists with ensuring that departmental policies and procedures are followed.
Responsible for ensuring that back-of-the house and service stations in assigned areas are maintained and properly stocked at the beginning and end of each shift.
Submits orders for supplies and products to assigned manager.
Maintains a constant presence throughout assigned areas and proactively approaches and offers friendly, timely, and professional food and beverage services to guests.
Maintains in-depth knowledge of food menu and drinks on the floor, including common allergies, food/drink terminology, and is able to articulate in-depth information on type of food and drink flavors and ingredients.
Maintains complete knowledge of liquor brands, beers, and non-alcoholic selections available on the casino floor.
Accurately and timely places food/drink orders on the casino floor using a mobile device.
Uses point-of-sale (POS) tickets to prepare non-alcoholic drink orders to specifications.
Pushes beverage carts through assigned area of casino floor and serves beverages and snacks to guests as needed.
Responsible for heavy stocking of coffee, cups, paper products, utensils, packaged food products and ice.
Clears dirty dishes, cups, utensils, place mats, paper cups and glass wares off the casino floor and food carts. Separates all dishware, flatware and glassware in the correct bins.
May be required to perform deep cleaning duties in the server station.
Maintains and practices safe work habits at all times to avoid injury to self and others, including service area (floor, flat surfaces, and warm bins) and the safe operation of all relevant equipment and machinery.
Utilizes a handheld electronic device to monitor service ticket requests and times.
Effectively communicates and works closely with Casino Service Representatives and Food and Beverage team members in order to deliver prompt and excellent service.
Maintains knowledge of and effectively promotes company services.
Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.
Ensures all health regulations are maintained to prevent food borne illnesses.
Attends all mandatory meetings as directed.
Performs all related and compatible duties as assigned.
Assists manager with coordination and training of beverage server job duties.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount