Server/Bartender

Highgate Hotels•New York, NY

32d•Onsite

About The Position

Bartenders are responsible for all aspects of guest relations service behind bar and related bar areas, including general upkeep of bar and providing swift, uniform and consistent service.

Requirements

High School diploma or equivalent and/or experience in hotel or a related field preferred.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Responsibilities

Serve and assist bar guests in a warm, sincere, accommodating and professional manner
Serve beverage and menu items uniformly according to established standards, expectations and recipes
Stock daily inventory taken
Fill requisition sheet and give to manager
Prep all fruits, garnishes, and juices and ensure its freshness
Maintain and upkeep inventory of fruits, juices, water, beer, liquor, garnishes, coffee/tea, silverware, napkins, salt & pepper, and other bar related items
Maintain cleanliness and design aesthetics of all areas, especially those visible to guests including: bar top, glass selves, bar back, and service bar
Complete all side work requirements, including pre and post shift, daily, and monthly duties
Answer specific questions about food prep using culinary terminology and about Standard drinks in an articulate and detailed manner using technical and service aspects
Swift, efficient, and uniform service of orders per drink ticket
Provide level of service consistent with established standards in every aspect
Main par level stocks and assist bartender whenever necessary
Open and set up bar, including stocking liquor bottles
Stock all glassware and ashtrays
Fill all ice wells with ice
Stock all paper and plastic needs for bar such as napkins, straws, stirrers and micros paper
Make sure the bar is neat and clean at all times
Perform other duties as requested per manager or bartender