Server/Barista

HEI Hotels and Resorts•Pasadena, CA

2d•$18 - $18

About The Position

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Requirements

Maintain a professional appearance and manner at all times.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings, service ware and menu items.
Ability to remember, recite and promote the variety of menu items.
Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
Ability to operate beverage and toast equipment with or without reasonable accommodation.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Ability to operate a keyboard and learn Point of Sale procedures.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Responsibilities

Check station before, during and after shift for proper set-up and cleanliness.
Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve upon request any dessert items or specialty coffees.
Operate the Point of Sale procedures to pre-check order and close out the check.
Present the check to guest promptly.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Benefits

competitive compensation
benefits and PTO programs
life-needs such as health and wellness
a robust retirement plan
travel benefits
product and service discounts with all Marriott brands worldwide
free meals in our spacious associate cafeteria
Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed
Vacation, Sick and Holiday programs
pet insurance through the ASPCA
Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans
401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs