Server Assistant - FT

MESA VERDE COUNTRY CLUB•Costa Mesa, CA

11d•$19 - $23•Onsite

About The Position

The Server Assistant will provide high member service levels to all restaurant guests by providing prompt service and maintaining a strong working knowledge of all menu items and daily specials. The Server Assistant will perform member service duties in a friendly and professional manner at all times and support the service team to ensure that the members have an enjoyable dining experience. Other responsibilities include but are not limited to event set up and break down, the proper setting of tables, removing used dishes and place settings, assisting with cleaning duties, and complying with all Mesa Verde Country Club policies and procedures.

Requirements

Ability to engage with members as well as staff and be especially empathetic to the needs of both constituents; excellent written and verbal communication skills.
Must be computer literate and proficient with Microsoft Office Suite.
Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
Project Management - Communicates changes and progress; Completes projects on time and within budget.
Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Ability to empower others to be successful and supportive of the operations.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Quantity - Completes work in a timely manner, Works quickly and efficiently.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
Requires walking
Requires standing
Requires telephone conversations
Requires face-to-face discussions with individuals or teams
Requires contact with others (face-to-face, by telephone, or otherwise)
Requires dealing with unpleasant, angry, or discourteous people
Includes conflict situations
Includes exposure to sounds and noise levels that are distracting or uncomfortable
Includes exposure to contaminants
Requires exposure to minor burns and cuts
Requires being exact or highly accurate
Requires repeating the same physical activities or mental activities over and over
Requires meeting strict deadlines
Requires work with external customers or the public
Requires coordinating or working with others in accomplishing work activities
Requires work with others in a group or team
Includes responsibility for work outcomes and results
Job tasks are performed in close physical proximity to other people
Requires the ability to work in extreme temperatures like freezers or outdoors (-10 degrees F to 110 degrees F)
Must be able to lift 40lbs on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 50lbs occasionally
Must be able to bend, stoop, squat and stretch occasionally
Requires manual dexterity to use and operate all necessary equipment
Must have finger dexterity to operate office equipment such as computers, printers, etc.

Nice To Haves

1 year of restaurant experience preferred
Country Club experience preferred.
ForeTees experienced preferred.
Jonas experience is preferred.
Valid Driver’s License.
CPR/AED certified preferred
To perform this job successfully, an individual should have knowledge of Microsoft Office (Excel, Word, etc.) software, internet skills, POS and Foretees software.

Responsibilities

Set banquet tables, chairs, and buffets for requested setup for special functions and member dining
Wipe tables and seats with cloths, and replace dirty tablecloths
Set tables with clean linens, condiments, and other supplies
Carry dirty dishes and other tableware to kitchens for cleaning
Clean up spilled food, drink, and broken dishes, and remove empty bottles and trash
Perform serving, cleaning, and stocking duties in order to facilitate member service
Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays
Serve ice water, coffee, rolls, and butter to patrons
Fill ice bins
Carry food, dishes, trays, and silverware from kitchens and supply departments to serving counters
Serve food to members when Servers, Food Runners, or Bartenders need assistance
Clean and polish counters, shelves, walls, furniture, and equipment in food service areas and other areas of restaurants, and mop and vacuum floors
Stock and set card room
Obtain and maintain a working knowledge of all food menu items, including the wine list and specials
Keep kitchen station clean and organized. Ensures that utensils and steak knives are polished and stocked
Ensures that glasses are polished and stocked
Communicate effectively and courteously with members and co-workers
Perform calmly and effectively under stressful conditions
Promote an atmosphere of teamwork by assisting co-workers