Server Assistant | Full-Time | Ensemble Arts

Oak View Group•Philadelphia, PA

1d•$11

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Server Assistant is a crucial member of the restaurant's service team, responsible for assisting the servers at all times delivering food and drink orders to customers seated and bussing and cleaning tables as guest finish eating. RHC’s philosophy revolves around offering unparalleled hospitality, drawing inspiration from global culinary traditions while embracing local ingredients and flavors. The group places a strong emphasis on the use of seasonal produce and sustainability, ensuring that each dish is not only exceptional in taste but also aligned with the latest trends in fine dining and environmental responsibility. The Restaurant is designed to be a lively and inviting space that captures the energy of the local community and theatergoers. The menu brings together the vibrant flavors of the Western Mediterranean, from the coastal regions of Spain, France, and Italy to the rich, aromatic spices of North Africa. The Restaurant will be located within the iconic Kimmel Center for the Performing Arts. This new venture will introduce RHC's signature style of sophisticated yet approachable dining to a new and dynamic market. The Kimmel Center, known for its world-class acoustics and its role as a cultural hub, will serve as a perfect backdrop for the restaurant, offering both residents and visitors an extraordinary culinary experience.

Requirements

Prior experience in a restaurant or food service setting is preferred, especially in a similar customer service role.
Ability to stand and walk for extended periods, lift and carry food trays or plates, and navigate outdoor spaces comfortably.
Excellent verbal communication skills to interact with customers and effectively relay information to team members.
Strong attention to detail to ensure accurate order delivery and customer satisfaction.
Ability to handle multiple tasks simultaneously, prioritize responsibilities, and work efficiently in a fast-paced environment.
Willingness to work collaboratively with the kitchen and serving staff to provide seamless service.
A friendly and approachable demeanor with the ability to provide exceptional customer service.
Willingness to work flexible hours, including evenings, weekends, and holidays, as outdoor dining may be popular during these times.
Basic understanding of food safety and hygiene practices, including proper handling, storage, and disposal of food items.

Responsibilities

Working closely with the servers and kitchen staff, the Server Assistant plays a key supporting role in ensuring a positive dining experience for customers.
Their primary responsibilities include delivering food and drinks to the guest in a timely matter, maintaining the cleanliness and organization of the dining area, assisting servers with various tasks, and providing excellent customer service.
The Server Assistant is to bridge the gap between the kitchen and the customers by delivering food promptly and providing excellent customer service.
Set up tables with clean utensils and condiments before guests arrive.
Clear and reset tables promptly after customers have finished dining.
Ensure that tables are properly arranged and presentable for the next guests.
Assist in maintaining cleanliness and organization in the outdoor dining area, clearing empty plates, utensils, and other waste from tables when necessary.
Collaborate with the kitchen staff, servers, bartenders, and other restaurant personnel to ensure smooth and coordinated service.
Regularly check and clean dining tables, chairs, and surrounding areas to maintain cleanliness and a neat appearance.
Empty and clean garbage cans before, during, and after each shift.
Wipe down tables and clean debris around dining area and sitting down guest.
Assist with general cleaning tasks as needed, including restocking supplies, cleaning glassware, and bar.
Collect all recyclable garbage disposables and place them in the assigned garbage.
Assist in maintaining an adequate supply of disposable plates, containers, and utensils.
Interact with customers in a friendly and professional manner, delivering food/drinks with a positive attitude, describing each item and mentioning the main components.
Familiarize yourself with the menu items, ingredients, and preparation methods to answer basic customer inquiries accurately.
Relay customer feedback or specific requests to the kitchen or serving staff, ensuring effective communication between all team members.
Adhere to proper food handling and safety guidelines to maintain a clean and sanitary work environment, following local health regulations and restaurant policies.