Server Assistant

MOMOFUKU•New York, NY

24d•$17 - $17

About The Position

Momofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with “the rise of contemporary Asian-American cuisine” by the New York Times and named the “most important restaurant in America” by Bon Appétit magazine, Momofuku has restaurants in the New York, Los Angeles, and Las Vegas as well as Momofuku Goods, a line of restaurant-grade products for home cooks. About Kabawa Kabawa and Bar Kabawa are the forthcoming projects from Chef Paul Carmichael and Momofuku. They are dedicated to celebrating Caribbean culture in the East Village and reflect Chef Paul’s culinary journey. The Kabawa Server Assistant is warm, hospitable, yet professional and exacting while providing above and beyond service in line with Momofuku standards and values. The Server Assistant is a well-presented, organized individual who wants to be part of a team that tests limits. Compensation Band: $17 per hour plus applicable tips Why Momofuku? At Momofuku, we value our team members and make it a priority to offer competitive compensation packages that encourage longevity with the company and long-term growth. We offer competitive pay and a comprehensive benefits package, including vision/dental/medical, 401k, paid time off, flexible spending account, employee assistance program, and dining discounts, plus more after required wait periods. We encourage our team members to grow and learn, and offer many opportunities for personal and career development.

Requirements

A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
Excellent communication, organizational, and interpersonal skills
Ability to remain calm under pressure and resolve guest conflict
Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
Able to work in a standing/walking position for long periods of time
Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Nice To Haves

2+ years of experience as a Server, Captain, or related role in a restaurant with a comparable service style and/or cuisine
Ability to train new Float Servers in all aspects and responsibilities of the role
A proven track record of dependability and a continuous focus on learning and development

Responsibilities

Oversee and guide guest’s complete restaurant experience
Provide knowledgeable, approachable, efficient, and energetic service at all times
Coordinate with Server on smooth management of the section, emphasizing optimal pacing for the guest experience
Maintain full menu knowledge for both food and beverage items, including all allergen information. This may include ingredient provenance and simple descriptions of unfamiliar ingredients or preparation methods.
Adhere to all company service standards and protocols
Ensure proper table maintenance, including water service, pre-bussing, etc.
Assist the Server with effectively and respectfully communicating service and/or guest irregularities, such as 86s or other menu changes, to all FOH & BOH team members
Assist the Maitre D in table turn time management and resetting for the next seating
Set up, detail, and break down the floor and service stations to standards required
Ensure glassware and silverware are polished, as needed
Perform opening and closing duties to standards required
Complete regular deep cleaning of the restaurant
Set up and detail dining room and stations to standards required
Stock and prepare service related items
Maintain professional and warm guest communications
Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
Communicate respectfully and clearly with service team and management
Support team members in the completion of their duties to ensure satisfaction of all guest before, during, and after service
Engage management for any escalated guest situations
Adhere to Momofuku's Cleaning and sanitation SOPs
Assist in bathroom maintenance as needed
Additional service and/or operational tasks as determined by manager
Adhere to grooming and dress code standards
Assist teammates to anticipate all other FOH needs