The Kitchen by Wolfgang Puck Server Assistant - 2nd Shift

AHC Hospitality•Grand Rapids, MI

13h

About The Position

This position plays a crucial role in ensuring smooth service and guest satisfaction. They are responsible for supporting servers and bartenders by delivering food to tables and the bar rail promptly as directed by the expeditor, and assisting with general table maintenance and restaurant cleanliness. The work closely with the kitchen line and the front of house staff to ensure timely service while maintaining the cleanliness and orginization of all service areas. A strong attention to detail, the ability to work in a fast paced environment, and excellent teamwork are essential in this role to meet high standards and expectations of our guests.

Requirements

Punctuality
Attention to detail
Dedication to Teamwork
Ability to work in a fast paced environment
Ability to maintain a professional demeanor, and keep a Positive Attitude
Must be able to follow written or verbal instructions from management while staying flexible
Must have some restaurant experience
High school diploma or GED; related experience and/or training

Responsibilities

Execute timely and courteous service to guests following strict adherence to Wolfgang Puck policies and procedures
Follow the exact Runner Sequence of Service procedures as outlined by Wolfgang Puck policy at all times
Assure and maintain highest standard of service, sanitation and hospitality
Work in clean, sanitary manner keeping service stations clean during shift and thoroughly cleaned and organized for the next shift
Perform "in-house" janitorial cleaning at close of business or prior to opening as directed by manager (if applicable)
Work closely with store management and other employees to hospitable experience
Be properly dressed in uniform and maintain a clean, professional appearance throughout shift
Set-up/break-down and continual maintenance of line and service stations
Attend pre-shift meeting
Assist servers in keeping area organized; empty trash containers at service stations as needed
Assist servers with food delivery and beverage delivery and refills when necessary
Perform table maintenance support, cleaning and re-setting
Happily assists other employees in their tasks
Perform station opening/closing and sidework duties each shift, and check out with manager
Encourage and praise trainees for good performance
Be patient with trainees questions and different levels of experience
Be aware of posted information from previous pre-shifts and follow through accordingly
Communicate any food that has to be re-made, or thrown out for any reason to the expediter
Communicate any irregularities, 86s or other pertinent information to the manager
Notify the manager of any guest complaint no matter how small it may seem
Notify the manager of any problems with equipment or breakage that would affect the supply of necessary items for service