Server Assistant PM Shift - Horizons Restaurant & Wine Bar

New Castle Hotels LLC•Fairport, NY

49d•$16

About The Position

The Server Assistant is the right hand of a server, providing a welcoming experience for guests by ensuring our restaurants and bars are kept clean throughout the day and set up properly. The SA works in a team environment to clear and reset tables quickly to maximize guest count and may also assist with delivering food & beverage to tables so service can be as prompt as possible. The SA will also take on various tasks, such as replenishing bread baskets, filling water glasses, guiding guests to their tables, and maintaining cleanliness throughout the dining area. As the Server Assistant you will: Be a Service Star - provide exceptional service to guests by promptly welcoming and courteously assisting with serving/clearing in a can-do fashion, engaging in polite conversation with guests when time allows. The busser anticipates server and guest needs so they can assist in the delivery of highly attentive service. Keep your assigned area fully stocked, e.g. utensils, napkins, etc. so guest needs can be quickly addressed. Be a Clean Guru - maintain assigned areas so they provide a safe and clean environment at all times including restaurants, bars, service areas and the equipment servicing these areas. Report any non-functioning equipment for repair to management ASAP. Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance.

Requirements

Be able to convey and comprehend information and ideas in English
Be able to use equipment such as vacuums, coffee and juices machines, etc.
Ability to work long hours, mostly on your feet
Medium work - exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, ability to multi task
The right candidate will possess the ability to bend, stretch, twist or reach with your body and arms and will be able to work under variable temperatures and noise levels as well as the ability to see details so that proper cleaning is done
The ability to stand and/or walk for long periods of time without sitting or leaning is required as is the ability to work under variable temperature conditions and noise levels, both indoors and outdoors (if your hotel has an outdoor serving area) as well as around chemicals or fumes

Nice To Haves

Alcohol service training preferred as is customer service training

Responsibilities

Ensuring restaurants and bars are kept clean throughout the day and set up properly
Clear and reset tables quickly to maximize guest count
Assist with delivering food & beverage to tables so service can be as prompt as possible
Replenishing bread baskets
Filling water glasses
Guiding guests to their tables
Maintaining cleanliness throughout the dining area
Provide exceptional service to guests by promptly welcoming and courteously assisting with serving/clearing in a can-do fashion, engaging in polite conversation with guests when time allows
Anticipate server and guest needs so they can assist in the delivery of highly attentive service
Keep your assigned area fully stocked, e.g. utensils, napkins, etc. so guest needs can be quickly addressed
Maintain assigned areas so they provide a safe and clean environment at all times including restaurants, bars, service areas and the equipment servicing these areas
Report any non-functioning equipment for repair to management ASAP
Follow your hotel's established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance