Server Assistant

Temecula Creek Inn • Temecula, CA

12d

About The Position

Essential Purpose: To provide support to the service staff to maintain proper flow of guest service and optimal appearance of the restaurant.
Essential Duties:
To understand and respond to all guest needs and requests in a timely and professional manner.
To work as a team with server in performing routine support services in the restaurant, including setting up dining room; clearing and resetting tables between courses and after meals; providing guests with water, butter, and appetizers; and serving all food and beverages, as requested by the server.
To provide prompt, efficient, and gracious customer service to IRD guests, including taking and properly delivering food and beverage orders; and opening, closing, and presenting guest checks.
To follow all specified procedures to correctly handle all credit card, and gift card transactions.
To ensure an adequate supply of clean, presentable linens, silverware, and all other accessories are prepared for the meal service and available at the bus station.
To understand all menu items and wine list to assist guests, as needed.
To satisfactorily perform all opening/closing duties, as directed.
To follow all policies and procedures of the food and beverage department and Temecula Creek Inn
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
To practice safe work habits at all times, to avoid injury to self and others.
To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
To attend all mandatory meetings, as directed.
To perform other tasks, including cross-training, as directed.

Requirements

• Able to read, write, and speak basic English well enough to understand directions and guest requests.
• Must have at least one year experience as busperson in a dinner house.
• Detail oriented, organized and efficient, safety minded, and learns quickly.
• High quality standards for production and service.
• Strong verbal communications skills.
• Courteous, friendly, and professional manner.
• Good team player.
• Customer service focus.
• Able to work productively with little supervision.
• Trustworthy and reliable.

Nice To Haves

• Hotel restaurant experience preferred.

Responsibilities

• Understand and respond to guest needs
• Work as a team with server
• Provide customer service to IRD guests
• Follow procedures for credit card and gift card transactions
• Ensure adequate supply of linens and silverware
• Understand menu items and wine list
• Perform opening/closing duties
• Follow policies and procedures
• Report suspicious occurrences and hazardous conditions
• Maintain cleanliness and safety of work areas
• Practice safe work habits
• Comply with safety rules and regulations
• Attend mandatory meetings
• Perform other tasks, including cross-training

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees