Server Assistant (Busser)

Sonesta International Hotels Corporation•St Louis, MO

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Server Assistant (Bus Attendant) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the food service venues of the hotel. The Bus Attendant sets-up, services, and breaks-down the food and beverage areas where they are assigned ensuring a high level of quality, consistency and service. The Bus Attendant also assists the Restaurant Servers with cleanup of guest tables and restaurant area. Job Description Key Job Functions Establish service standards throughout guest experience. Ascertain guest satisfaction. Assist service staff as directed by manager. Supply assigned station with all items needed for daily operation. Serve water, coffee, juice, and other beverages and refills. Clear extra place settings at the table. Maintain customer relations at the table. Complete all closing side work properly. Perform any duties as requested by manager. Handle stress and multiple tasks (to organize service steps). Maintains good interpersonal relations with guests and co-workers. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements

1-2 years of restaurant experience
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor

Responsibilities

Establish service standards throughout guest experience.
Ascertain guest satisfaction.
Assist service staff as directed by manager.
Supply assigned station with all items needed for daily operation.
Serve water, coffee, juice, and other beverages and refills.
Clear extra place settings at the table.
Maintain customer relations at the table.
Complete all closing side work properly.
Perform any duties as requested by manager.
Handle stress and multiple tasks (to organize service steps).
Maintains good interpersonal relations with guests and co-workers.
Deliver Passionate & Engaging Service to our Guests
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.