Serra Center - Program Supervisor, Supported Living Services

Envision Consulting-posted 4 months ago
$80,000 - $90,000/Yr
Full-time • Mid Level
Fremont, CA
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Since 1975, Serra Center has been committed to providing compassionate care for individuals with developmental disabilities. We serve over 80 men and women in our community-based Residential Care Homes, Independent and Supported Living Services. The individuals served live in more than 65 traditional and accessible homes and apartments in residential neighborhoods throughout Alameda County. Looking toward the future, Serra Center continues to strive for greater levels of independence and choice for people with developmental disabilities. The Program Supervisor oversees a caseload of clients within Serra Center’s Supported Living Services program. This role is responsible for supervising, training, and evaluating Coordinators and Instructors who work directly with clients. The Program Supervisor also develops Individual Support Plans (ISPs), ensuring that each client receives services aligned with their goals and needs. Additional responsibilities include program development, fiscal management, intake, assessment, and coordination of services.

  • Provide overall supervision and management of the Supported Living Services (SLS) program.
  • Conduct intake, assessment, program interviews, and orientation for new clients; oversee discharge and transition processes.
  • Develop Individual Support Plans (ISPs) using Person-Centered Planning, adjusting supports as client needs evolve.
  • Monitor client health, behavior, and well-being, collaborating with physicians, agencies, and families for needed services.
  • Protect client rights and ensure therapeutic, safe environments.
  • Ensure client records and program documentation (progress notes, quarterly reports, daily activity logs, SIRs) are accurate, timely, and compliant with Title 17 requirements and Serra Center policies.
  • Implement Quality Assurance practices to maintain compliance and improve program quality.
  • Serve as a mandated reporter and maintain knowledge of all reporting requirements.
  • Manage program budgets and expenditures; oversee POS contracts and SLS budgets, ensuring timely adjustments.
  • Collect, analyze, and summarize program data for reporting and evaluation.
  • Participate as a member of the administrative team, contributing to organizational initiatives, committees, and events.
  • Provide leadership, direction, and evaluation for Coordinators and Instructors.
  • Offer ongoing training, coaching, and support to team members.
  • Recruit staff in partnership with HR and conduct performance evaluations to maintain a high-performing team.
  • Serve as the 24 hour on-call administrator for the agency every 4th week.
  • Cultivate relationships with regional centers, families, fiduciaries, advocates, and community service providers.
  • Attend regional SLS provider meetings and represent the agency at assigned events and committees.
  • Facilitate collaboration with external partners and agencies to maximize client resources.
  • Develop and implement intervention strategies for client crises, including coordinating special staffing or law enforcement support when necessary.
  • Provide community awareness training to ensure client safety.
  • Minimum of a Bachelor of Science in social services or a related field.
  • At least two years of supervisory experience, with prior experience in a nonprofit environment serving individuals with developmental disabilities preferred.
  • Demonstrated skill in case management, assessment, and analysis, with the ability to develop and adjust Individual Support Plans (ISPs).
  • Strong working knowledge of Title 17 regulations and the DDS system, including experience securing and managing applicable public benefits.
  • Excellent written, verbal, and math skills, with the ability to communicate effectively across diverse audiences.
  • Proficiency in Microsoft Excel, Word, and Windows; able to oversee documentation, data collection, and reporting.
  • Proven ability to lead teams, multitask, and meet deadlines in a fast-paced environment.
  • High level of initiative and ability to thrive in a team-oriented, collaborative environment.
  • Ability to travel for work as needed; requires a valid driver’s license, access to reliable transportation, and current insurance coverage.
  • Competitive base salary in the range of $80,000–$90,000.
  • HMO or PPO medical plans.
  • Fully covered dental care.
  • Generous pension program with a 3% employee contribution and an 11% employer match.
  • Paid vacation.
  • Paid sick leave.
  • 11 paid holidays.
  • Flexible work hours and location.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service