Sergeant, Evenings

University of Maryland Medical System•Towson, MD

5d•$19 - $26•Onsite

About The Position

Job Summary The Security Sergeant provides supervision to the security department while managing staff schedule, investigating incidents, training staff, and coordinating changes as requested by hospital leadership. The Security Sergeant is responsible for the safety and security of hospital grounds as well as of employees, patients and visitors. Must be aware of all hospital codes and be able to respond appropriately. Security Sergeants work alongside clinical staff in the care of patients, specifically patients that present a safety / security risk to staff and visitors. Working Environment General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. May be exposed to dust/particulate matter. May be exposed to extreme conditions, (i.e. heat or cold). May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids, or infectious organisms. May be exposed to moving mechanical parts. May be exposed to physical altercations and verbal abuse. May be exposed to potential electrical shock. May be exposed to radiation/electromagnetic energy. May be exposed to toxic, caustic, chemicals, and / or detergents. May be required to change from one task to another of different nature without loss of efficiency or composure. May be scheduled as needed, including overtime. May perform emergency care, such as BLS/CPR. Periods of high stress and fluctuating workloads may occur. Organizational Expectations Adheres to and exhibits our core values: Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us. Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness. Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community. Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality. Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time. Compliance: Understands regulatory requirements with regard to compliance and all other laws and regulations that apply to the organizational operations (e.g. Code of Conduct) and how these regulations apply to the individual’s role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Leadership Values - Accountability: Focuses on results and desired outcomes setting a climate of achievement. Holds others accountable for goal attainment. Leadership Values - Change Leadership: Accurately assesses the potential barriers and resources necessary for change. Challenges the status quo, and takes personal ownership for leading change that enhances the organization. Leadership Values - Coaching and Developing Others: Fosters professional and personal development. Nurtures individual strengths and abilities to develop employee skill sets. Leadership Values - Collaboration and Teamwork: Builds teamwork and participation. Works together to bring out the best in everyone. Provides useful, caring feedback for growth to team. Leadership Values - Innovation: Incorporates new methods or approaches to solving problems. Cultivates alternative viewpoints. Leadership Values - Inspirational Leadership: Articulates a compelling vision that promotes the goals that need to be attained and metrics for success. Builds commitment to Catholic Health Initiatives healing ministry. Leadership Values - Integrity and Spirituality: Is open and honest in all interactions. Acts with moral wholeness, soundness and truthfulness. Leadership Values - Managing Performance Outcomes: Sets clear performance expectations and associates celebration and rewards. Builds a high performance group with a focus on excellence and achievement orientation. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

Requirements

High School Diploma or GED (Required)
State Driver’s License with less than 3 points (Required)
2 - 4 years security experience. (Required)
Required Skills: Strong Verbal Communications Skills, Excellent Interpersonal Skills

Nice To Haves

2 years / associate degree (Preferred)
Vocational / Technical Degree (Preferred)
BLS/CPR Certification (Preferred, must obtain within 90 days of hire)
Maryland Security Guard Card (Preferred)
IAHSS Certification (Preferred)
Annual aggression management training (Preferred)
2 - 4 years’ experience in law enforcement (Preferred)
2 - 4 years supervisory or management experience (Preferred)
4 - 6 years security experience (Preferred)

Responsibilities

DEPARTMENTAL EQUIPMENT: Maintains security equipment, i.e. walkie talkies, security vehicle, uniform, keys, metal detection, building monitors, access control, etc.
EMERGENCY MANAGEMENT: Aware of all Hospital Codes and able to act on them appropriately. Codes: Red, Yellow, Gold, Pink, Green, Silver and Orange. Coordinates efforts between law enforcement/first responders and hospital staff.
SAFETY AND SECURITY: Handle patient valuables and lost and found property. Investigate complaints and submit reports, issue permits, cite parking violators and two vehicles. Monitor the campus and report safety issues / concerns to the appropriate parties.
ADMINISTRATIVE SECURITY SUPPORT: Reviews and submits incident reports while also coordinating any necessary investigation or required follow up. Conducts audits of various security systems and coordinates access control functions Assists in the execution of security drills and exercises Manages all aspects of departmental uniforms, equipment and supplies
SECURITY OFFICER RESPONSIBILITIES: Understands and demonstrates how to properly investigate complaints and calls for service, including combative patients and visitors. Manages parking and traffic control, including permits, citations and towing. Follows the proper procedure for the release of dead bodies, handling of forensic patients, and moving of medical records, lab samples or any other protected information. Issues temporary access badges, and/or keys to hospital staff and appropriately handles visitor identification Investigates suspicious behavior and works with law enforcement agencies during criminal events and investigations
SUPERVISORY RESPONSIBILITIES FOR SECURITY DEPARTMENT: Acts as a liaison to other departments, working cooperatively with other leaders to share pertinent security and emergency information Manages staffing schedule to assures coverage is adequate and provides necessary training to staff as needed Directs security staff and provides performance feedback Knows special responsibility with regard to Emergency Management and demonstrates appropriate response to codes Responds and/or reports to hospital when requested for emergencies