SEO Account Manager

Omniscient

124d

About The Position

We’re hiring a SEO Account Manager to support and project manage ongoing client engagements and relationships. This role will be responsible for client retention, net revenue retention, and overall satisfaction for a portfolio of 10–20 B2B SaaS clients. This opportunity suits an agency-seasoned SEO or organic growth strategist who loves building long-term partnerships and translating insights into revenue. Autonomy is high; outcomes are clear. The role reports directly to the Head of Client Success, and has the opportunity to evolve into a team lead position as the team scales. You'll be given a huge amount of freedom to grow this part of our business. If that kind of ownership excites you and you enjoy building and managing growth programs for high-growth software companies, read on. We require work hours to overlap at least 3 hours with US Eastern timezone.

Requirements

• 5+ years in SEO, content marketing, and CRO with a track record of success in terms of traffic, leads, and closed-won revenue.
• Experience primarily in fast-paced agencies; in-house experience at B2B software companies is a bonus.
• Experience with helping brands gain visibility in LLM search is a major plus.
• Strong communication skills, including the ability to draft clear emails, presentation decks, and strategy documents.
• Ability to present on SEO to executives and facilitate sensitive discussions.
• Strong project and time management skills, with a focus on moving projects forward and maintaining processes.

Nice To Haves

• Experience with automation and AI in work processes.
• Ability to communicate effectively with both executives and technical teams.

Responsibilities

• Owning client relationships. Serve as the primary point of contact for client stakeholders, running all meetings with tight agendas, answering questions over Slack, providing pre-reads where needed, and driving quarterly business reviews that surface wins and expansion ideas.
• Owning project management. Keep projects organized and moving by setting clear timelines, assigning owners, and making sure deadlines don’t slip. Use tools like Asana and Notion to track progress, surface blockers early, and keep everyone aligned on what’s coming next.
• Partnering with client teams on growth. Collaborate with Organic Growth Strategists, Editorial Leads, and the Leadership team to identify, prioritize, and pitch opportunities across SEO, GEO, content, and CRO. Support in building roadmaps and secure buy-in from client stakeholders.
• Driving projects forward. Define and drive project plans, timelines, resourcing, and dependencies so every commitment ships on schedule. Manage backlogs, kickoffs, and regular check-ins to keep work unblocked. Capture decisions, assign owners, confirm due dates, and send same-day recaps with next steps.
• Communicating clearly. Maintain a communication charter and SLAs across email and Slack. Route questions to the right specialist, provide proactive status updates, and keep a single source of truth in Notion and Asana.
• Surfacing wins and key insights. With support from the Organic Growth Strategy team, tie our client programs to closed won deals and revenue.
• Driving client growth plans. Own and support with renewals and upsells. Forecast value, build QBR/EBR narratives, prep renewal decks, align on scope and budget, and manage change orders; track expansion pipeline by account with probability and next action.
• Triaging escalations. Act as the first line for client issues. Work with the client teams to diagnose the situation, propose potential solutions with trade-offs, pulling in the Executive Sponsor when needed, and provide updates to internal stakeholders. Close the loop with a brief post-mortem and prevention plan when needed.
• Leveraging automation and AI. You will be expected to use automations and AI in your day-to-day to streamline your work and propose new automations and tooling to help the team work more effectively and efficiently. You experiment with AI regularly and have automated tasks and processes with it before.
• Enabling client teams. Deliver Loom walkthroughs, working sessions, and light training so client teams can execute confidently.
• Improving processes. Document SOPs, templates, checklists, and reusable artifacts. Contribute case studies and share wins that uplift the broader team.

Benefits

• Competitive pay
• Opportunity for quarterly profit share after one year of employment
• Medical, dental, and vision insurance
• 401k with employer match
• Unlimited PTO
• Learning and development budget
• Monthly networking stipend
• An environment to grow your skills, confidence, and career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees