Senior XD Researcher

Mayo Clinic•Rochester, MN

10d

About The Position

As a Senior User Experience Researcher, you will help your team of UX designers, product managers, and engineers to understand user needs. You will work with stakeholders across functions and levels and have an impact at all stages of product design and development. You will explore user behaviors and motivations by conducting primary research such as field studies, interviews, card sorts, tree tests, diary studies, participatory design workshops, surveys, usability tests, and behavioral data analysis. Work directly with patients, providers, and other users of our digital products, conducting and coordinating studies, and then synthesizing the research into findings for consideration and discussion. Establish the goals of the research, the methods they will use to gather data, and the budget and timelines required. Create recruiting screeners, test scripts, and interview guides, and utilize a variety of methods (including in-person, remote/ moderated, remote/unmoderated, etc.) to conduct sessions. Recruit participants and/or provide oversight to vendors that assist with research and / or subject recruitment. Create a deep understanding and empathy for our customers. Understand how research impacts our products and the relevance of research to our products and key stakeholders; identify risks and create mitigation strategies. Experience with Agile-based functional teams/squads. Effective communication skills, including the ability to clearly and concisely articulate research, ideas, perspectives in a diplomatic and persuasive manner. Demonstration of exemplary work and professionalism as a non-managing leader in the XD team, including establishing an environment of psychological safety; the ability to build professional, productive, trusting relationships with partners and team members. The ability to communicate persuasively and passionately about the value of the discipline and demonstrate the impact of research on business objectives. Contribute to the evolution of our user research repository and body of knowledge. Collaborate with and inspiring others on the research team, keeping up with the industry evolution including best practices, research methods, new trends, and tools. The ability to manage ambiguity, work autonomously and multi-task in a fast-paced environment. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Requirements

Experience with Agile-based functional teams/squads
Effective communication skills, including the ability to clearly and concisely articulate research, ideas, perspectives in a diplomatic and persuasive manner
Demonstration of exemplary work and professionalism as a non-managing leader in the XD team, including establishing an environment of psychological safety; the ability to build professional, productive, trusting relationships with partners and team members
The ability to communicate persuasively and passionately about the value of the discipline and demonstrate the impact of research on business objectives
The ability to manage ambiguity, work autonomously and multi-task in a fast-paced environment

Responsibilities

Explore user behaviors and motivations by conducting primary research such as field studies, interviews, card sorts, tree tests, diary studies, participatory design workshops, surveys, usability tests, and behavioral data analysis
Work directly with patients, providers, and other users of our digital products, conducting and coordinating studies, and then synthesizing the research into findings for consideration and discussion
Establish the goals of the research, the methods they will use to gather data, and the budget and timelines required
Create recruiting screeners, test scripts, and interview guides, and utilize a variety of methods (including in-person, remote/ moderated, remote/unmoderated, etc.) to conduct sessions
Recruit participants and/or provide oversight to vendors that assist with research and / or subject recruitment
Create a deep understanding and empathy for our customers
Understand how research impacts our products and the relevance of research to our products and key stakeholders; identify risks and create mitigation strategies
Contribute to the evolution of our user research repository and body of knowledge
Collaborate with and inspiring others on the research team, keeping up with the industry evolution including best practices, research methods, new trends, and tools
Manage ambiguity, work autonomously and multi-task in a fast-paced environment