Senior WW Spec Seller, Connect, NAMER, AWS

Amazon•Seattle, WA

17h

About The Position

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is seeking a Senior Worldwide Specialty Seller to drive our Connect partner go-to-market (GTM) strategy for Amazon Connect solutions across the US. Amazon Connect services work backward from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, Customer Data Profiles, and more). As a Senior Partner Business Development Manager, you will strategically build mind share and adoption of Amazon Connect practices across our strategic existing and new partners in the US market. You will own and drive GTM strategies for Amazon Connect partners in your assigned US territories. You will be responsible for developing and implementing key programs and initiatives to drive revenue and user adoption, ensuring new customers select AWS as their cloud provider for customer experience solutions via these partners. You will strategically identify Connect customers and opportunities, build and manage pipeline, lead Connect solution discussions for partners and customers, collaborate with our regional Connect teams to qualify and validate how and when we deliver our services via a regionally specific partner, oversee successful customer implementation of the solution, and own sales cycle and business goals for your territory. By establishing and growing business and technical relationships at senior levels, and managing strategic interactions with these stakeholders, you will drive top line revenue growth and overall end customer adoption and value through partners. You will work independently with our US partner, go-to-market strategy and business development leaders to develop and implement strategic support, co-programming, and portfolio engagement to increase middle and tail of funnel outcomes and accelerate seller cycles in the field. You will also lead collaboration with cross functional teams in marketing, solutions architecture, and business development to execute a consistent coverage model, go-to-market strategy, and goals for the AWS business in the US.

Requirements

Bachelor's degree
5+ years of sales or sales management in infrastructure or cloud technology experience
Experience in a customer-facing role in the contact center or call center technology industry
Demonstrated success in partner management or channel sales in the US market
Experience negotiating complex deals with customers and partners or equivalent
Experience developing customer relationships and influencing key decision-makers
3+ years of exceeding quota and key performance metrics experience

Nice To Haves

AWS Certification (Cloud Technologist, Solutions Architect, SysOps Administrator, Developer)
Ability to engage with senior customer executives (e.g., CIO, CTO), build strategic relationships, and help customers execute on large-scale engagements
Deep CX background with extensive knowledge of Contact Center, VDI, or Unified Communications business
Experience managing territory-based sales strategies in the US market

Responsibilities

Drive Customer Obsessed partner business strategies in the US market.
Develop and implement AWS go-to-market strategies with Connect partners in your assigned US territories.
Build and maintain strategic relationships with senior partner stakeholders.
Accelerate customer adoption with partners by developing and executing comprehensive sales and business plans, leading well-developed sales engagements and successful GTM activities.
Design and implement scalable programs and deliver insightful business reviews to unblock partner challenges and drive growth.
Create operational planning documents and serve as an Amazon Connect subject matter expert for the US market.
Ensure customer and partner satisfaction through strategic engagement and relationship management.
Expect moderate travel throughout the US.

Benefits

Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

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