Senior Workplace Experience Lead

Metropolis•Los Angeles, CA

4h•$85,000 - $110,000•Onsite

About The Position

Metropolis is seeking a passionate and proactive Senior Workplace Experience Lead to bring energy, creativity, and structure to our Santa Monica HQ. This role blends the strategic with the hands-on, managing day-to-day office operations while also owning the employee experience in ways that inspire connection, culture, and collaboration. If you're someone who loves making a workplace feel alive, thrives on multi-tasking, and takes ownership of every detail from vendor management to events, this is your chance to shape the return-to-office experience that people talk about.

Requirements

4+ years in workplace experience, facilities, or office operations in a fast-paced environment
A creative thinker with a problem-solving mindset who thrives on autonomy
Strong organizational and multi-tasking skills - you juggle priorities with calm and clarity
An enthusiastic, magnetic presence who brings others along with their energy
Proactive and self-driven - you don’t wait to be told what to fix or improve
Comfortable managing vendors, budgets, and simultaneous projects
Familiar with Google Workspace and project management tools
Experience executing culture initiatives within a startup or high-growth company
Demonstrated success with return-to-office engagement or office-first transitions
Proven ability to report on workplace engagement and usage trends

Responsibilities

Oversee daily operations and the guest experience at Santa Monica HQ while providing support to satellite locations as needed
Manage annual operating and capital budgets, track financial variances, and optimize operational expenses
Lead relationships with service providers and building management to ensure seamless performance
Maintain inventory systems for catering, shipping, and office supplies to keep the workspace functional and productive
Coordinate workspace changes, build-outs, and potential office move logistics
Build department policies and procedures in compliance with International Health and Safety Standards
Conduct regular site condition audits and manage the resolution of any identified deficiencies
Plan and manage daily or weekly meal programs and on-site meeting catering to reflect company culture and professionalism; oversee the food and beverage budget, balancing high-quality perks with cost-effective purchasing strategies
Implement eco-friendly practices such as reducing single-use plastics and managing food waste programs
Create high-impact in-office moments and lead logistics for major events including leadership offsites, holiday parties, and team celebrations