Senior Workplace Experience Analyst

Zendesk • Austin, TX

123d • $91,000 - $137,000 • Hybrid

About The Position

The Global Real Estate and Workplace Experience Program Analyst is a critical strategic partner within our Global Workplace and Real Estate team, managing complex, multi-disciplinary programs across 25 global offices supporting a large enterprise. This senior-level program analyst leads the end-to-end delivery of workplace experience, future-of-work initiatives, and strategic real estate long-range planning, budgeting, and forecasting programs to optimize space, drive employee engagement, and support sustainable organizational growth and transformation.

Requirements

• Ability to connect vision to operational execution in a complex, global environment.
• Expertise managing multiple concurrent programs with rigor and adaptability.
• Skilled at influencing, negotiating, and building trusted relationships across leadership and partner teams.
• Strong analytical mindset using data to guide priorities and improve program impact.
• Exceptional written and verbal communications skills complemented by effective change management capabilities.
• Dedication to enhancing employee experience and supporting organizational performance through workplace strategies.

Responsibilities

• Own the development, execution, and continuous improvement of comprehensive workplace life cycle planning and real estate programs that advance employee experience, operational excellence, and organizational strategy across global sites.
• Stakeholder in the strategic real estate long-range planning process including forecasting, budgeting, portfolio optimization, and capital planning.
• Partner with Finance and Real Estate partners to ensure accurate and actionable financial plans and reporting.
• Develop and drive future of work programs including innovative hybrid work models, workplace technology adoption (e.g., Gable platform), and Return to Office (RTO) initiatives.
• Serve as a trusted advisor and strategic liaison for the Director of Global Workplace & Real Estate, facilitating alignment and communication among senior leadership, HR, IT, Legal, Finance, Workplace, and external vendors.
• Facilitate workshops, alignment sessions, and executive briefings to ensure cross-functional engagement and buy-in on programs and change initiatives.
• Manage vendor relationships and drive continuous improvement in service delivery and contract management.
• Develop and maintain detailed program plans using project management tools such as Asana; define milestones, allocate resources, track progress, and ensure timely delivery of key initiatives.
• Manage departmental meeting rhythms including agenda setting, note-taking, action tracking, and leadership communications.
• Drive space optimization across the portfolio, sustainability, wellness, and employee-centric workplace experience enhancements globally.
• Leverage data analytics and insights in partnership with People Analytics and Real Estate teams to measure program effectiveness, track KPIs, identify trends, and inform strategic decisions.
• Prepare concise executive reports, presentations, and board-level briefings communicating program status, risks, opportunities, and outcomes.
• Design and implement comprehensive change management plans supporting adoption of workplace programs, technology platforms, and new ways of working.
• Craft clear and compelling communication strategies tailored to diverse global audiences to promote engagement and foster cultural alignment.

Benefits

• The US annualized base salary range for this position is $91,000.00-$137,000.00.
• This position may also be eligible for bonus, benefits, or related incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services