Senior Workplace Ambassador

JLL • New York, NY

307d • $84,500 - $90,000

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a Senior Workplace Ambassador to support our client in New York, NY. In this role, you will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. You will be expected to increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills.

Requirements

• 5+ years in hospitality or workplace experience.
• Ability to work with diverse teams - lead by example; respectful, cooperative, accountable.
• Ability to quickly adapt to new devices, technology, and applications.
• Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook).

Nice To Haves

• Bachelor's degree in facilities management.
• Knowledge of commercial real estate.

Responsibilities

• Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace.
• Recognize opportunities in the workplace experience and create programming to reduce friction for client employees.
• Ensure Experience/Ambassador Services are executed in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
• Equip and inspire a team of Ambassadors to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic.
• Leadership responsibilities include onboarding, timekeeping, delegating, scheduling, coaching, and teambuilding.
• Empowered to make operational adjustments as necessary, develops and documents standard operating procedures, and updates the playbook accordingly.
• Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy.
• Supports data collection, analysis, and reporting to ensure alignment with the client's goals and objectives.
• Achieve and exceed goals including performance goals, team goals, and client's goals and objectives.
• Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences.
• Strive to continually improve Experience Service performance.
• Supports other JLL service lines on site as needed to ensure seamless delivery of services.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees