Senior Wireless Technical Support Engineer

Hewlett Packard Enterprise • San Jose, CA

67d • $89,400 - $206,500 • Hybrid

About The Position

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

• Bachelor's or master's degree in a related area of study with typically 7 - 10 years' experience.
• Proficiency in designing, integrating, and troubleshooting cloud services hosted on hybrid cloud platforms such as HPE Greenlake, Azure Stack HCI, and experience with various public clouds, i.e. Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
• Understanding of cloud architecture, microservices communication, and comprehensive working knowledge of cloud building blocks from computing, storage, networking, and databases.
• Strong knowledge of both Linux and Windows operating systems.
• Strong knowledge of Virtualization and Container platforms.
• Understanding of networking components such as DNS, TCP/IP, VPNs, firewalls, and network security products at the design and implementation levels.
• Experience with DevOps framework and toolsets from prominent cloud providers, as well as from the open-source world.
• Experience with automation tools and frameworks, such as Ansible, Chef, or Terraform.
• Designing level knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB).
• Ability to troubleshoot and optimize database performance.
• Ability to implement cloud security best practices and compliance standards.
• Experience with security tools and technologies, such as Identity Access and Management (IAM), encryption, and intrusion detection systems.
• Ability to analyze performance metrics and implement optimizations.
• Troubleshoot performance issues at the Infra, application, and DB layers.

Responsibilities

• Provide consultative technical support for cloud services and infrastructure.
• Address complex customer inquiries, troubleshoot issues involving multiple cloud services, and resolve technical problems.
• Collaborate and elevate/report issues to relevant teams in a timely manner when necessary.
• Ensure cloud resources and services to ensure optimal performance and availability.
• Collaborate with cloud architects and developers to implement new cloud solutions, report new issues, and gain insights on any potential underlying issues.
• Communicate effectively with customers, partners, and internal stakeholders to drive the issue resolution.
• Document customer interactions, technical issues, and key learnings in support tickets or knowledge bases.
• Manage and monitor the health status of cloud platform services and advise customers and support teams on performing regular maintenance and updates on cloud solutions.
• Analyze security patch levels of various cloud services and ensure cloud environments are secure and compliant with industry standards.
• Identify and implement improvements to enhance system reliability and performance.
• Create and maintain technical documentation, user guides, and FAQs.
• Share knowledge with wider cloud solution teams to improve overall support capabilities.
• Participate in training sessions and workshops to stay up to date with the latest cloud technologies.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
• Personal & Professional Development: Programs catered to helping you reach any career goals you have.
• Unconditional Inclusion: A culture that celebrates individual uniqueness and values varied backgrounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees