Senior Wealth Banking Specialist (SAFE)

Wells Fargo & Company•Palo Alto, CA

5d•$104,000 - $168,000

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Senior Wealth Management Banking Specialist (SAFE) in Wealth Investment Management in Banking, Lending and Trust. Learn more areas and lines of business at Working at Wells Fargo | Jobs and Careers at Wells Fargo (wellsfargojobs.com). In this role, you will: Manage and service a moderately complex affluent and high net worth client relationship portfolio in lending, credit, and deposit products and services Proactively identify service improvement opportunities for affluent and high net worth client relationships, including taking part in training and calibration exercises across the division Review and analyze client financial goals and changing needs, making recommendations to best fit the needs of the client Develop and exercise expertise in the changing market conditions and cascade across the division the best practices Proactively coordinate with the broader banking and internal teams (Financial Advisors, etc.) to ensure clients are in the correct banking product based on their financial activity Collaborate and consult with peers, colleagues, and managers to resolve moderately complex issues and achieve goals, while building and maintaining a strong knowledge of internal policies and procedures and escalating best practices identified that can be cascaded across the division Maintain effective risk management through routine education, sound risk and operational decision making, and adherence to policies or procedures to independently resolve moderately complex issues Ensure client experience goals are met by taking part in the creation of and delivery of product and banking process training that aligns with business objectives and operational experience goals This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Requirements

4+ years of affluent banking, commercial banking, consumer banking, mortgage banking, or private banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

BS in Business or equivalent
Experience in Wealth Management, Retail or Private Banking
Experience working with affluent client relationship portfolios, in lending, credit, cash and deposit products and services
Ability to develop and manage clients, business and referral relationships
Experience reviewing and analyzing client financial goals and presenting recommendations
Knowledge of how to interpret business formation documents
Intermediate Microsoft Office (Teams, Outlook, Word, Excel, and PowerPoint) skills
Solid technical skills to learn and navigate multiple computer systems, applications, and utilize search tools to find information (SVP, CRM, Client link, TMT or DIPR, Salesforce)
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Excellent verbal, written, and interpersonal communication skills
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Collaborate effectively with relationship team members, client’s advisors and other colleagues
Ability to work effectively within a team and build strong working relationships across business channels and at all levels of management
Ability to take initiative with work independently with minimal supervision: Self-motivated: ability to proactively execute strategies to deepen and broaden relationships
Knowledge and understanding of opening new consumer & business deposit accounts, account maintenance, processing, Know Your Customer (KYC) and Technical Exceptions (TE)
Ability to provide strong customer service while balancing the needs of clients, shareholders, and team members

Responsibilities

Manage and service a moderately complex affluent and high net worth client relationship portfolio in lending, credit, and deposit products and services
Proactively identify service improvement opportunities for affluent and high net worth client relationships, including taking part in training and calibration exercises across the division
Review and analyze client financial goals and changing needs, making recommendations to best fit the needs of the client
Develop and exercise expertise in the changing market conditions and cascade across the division the best practices
Proactively coordinate with the broader banking and internal teams (Financial Advisors, etc.) to ensure clients are in the correct banking product based on their financial activity
Collaborate and consult with peers, colleagues, and managers to resolve moderately complex issues and achieve goals, while building and maintaining a strong knowledge of internal policies and procedures and escalating best practices identified that can be cascaded across the division
Maintain effective risk management through routine education, sound risk and operational decision making, and adherence to policies or procedures to independently resolve moderately complex issues
Ensure client experience goals are met by taking part in the creation of and delivery of product and banking process training that aligns with business objectives and operational experience goals