Senior VTC Technician

Chenega Corporation•Fort Belvoir, VA

About The Position

Senior VTC Technician Ft. Belvoir, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! The Senior VTC Technician shall be responsible for daily management of site VTC and conference room systems, like scheduling VTC with external sites, problem resolution, and configuring rooms to meet requirements for scheduled conferences.

Requirements

High school diploma or GED equivalent
5+ years of relevant work experience
8+ years of supervisory/managerial experience
Computer Environment and Security+ IAT Level II certifications required
Must be a U.S. citizen
Top Secret required with SCI eligibility
Supervisory/managerial experience commensurate with the position requirements.
Working knowledge and experience in configuring Tandberg/Cisco Codecs.
Understanding of basic networking.
Experience with multi-security classified and unclassified IP video teleconferencing.
Proficient in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.
Must have the ability to communicate with others effectively, both orally and in writing.
Must have the ability to attend all customer in-person meetings and conferences as requested.
Ability to multitask in a high-stress, performance-based environment.
Ability to establish priorities and meet established deadlines.
Maintain a high level of integrity and accountability.
Possess strong problem-solving and leadership skills.
Ability to work nights, weekends, and holidays as needed.
Ability to travel CONUS and OCONUS up to 10% as required.

Nice To Haves

A BA/BS degree is preferred

Responsibilities

Perform video capturing and transfer video to a media streaming server.
Perform troubleshooting of VTC and conference room equipment and execute repair or initiate trouble ticket to appropriate office for support of components and connections external to the site VTC system.
Perform routine performance testing to ensure VTC and other conference room equipment computer workstations operate at optimal performance and capacity.
Resolve system operational problems by troubleshooting and performing fault isolation.
Schedule AV/VTC sessions, maintain a call schedule, and coordinate reservations and scheduling of AV/VTC services with outside agencies for executive level users.
Perform setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC/presentation sessions.
Provide client training and training on control, interfaces, and use of the audio/visual and VTC equipment.
Act as equipment custodian and perform inventory asset management and accountability functions.
Conduct site surveys to establish AV/VTC systems and equipment customer requirements.
Draft Standard Operating Procedures (SOP) for VTC operations.
Troubleshoot systems failures and accessibility problems, monitor system performance, and track usage.
Develop and deliver a trend analysis of system load, usage, and response.
Perform system security functions, including system security plans.
Operate, schedule, facilitate, and maintain SBU and SECRET common-user VTC Studio.
Provide interface access for VTC and secure telephone equipment and provide design and installation advice and technical support.
Operate and maintain a VTC Bridge (switch) within the common-user VTC suite to allow multiple sessions and multiple users per session.
Train other information technology professionals.
Complete annual company and customer training requirements.
Record labor hours daily.
Other duties as assigned.