Senior Voice Engineer

Geico • Chevy Chase, MD

282d • $90,000 - $185,000

About The Position

GEICO's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies. You will help drive our insurance business transformation as we redefine experience for our customers. Our Senior Engineer is a mid-level member of the Voice engineering staff ensuring we provide a friction-less experience to our customers and maintain the highest standards of security and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

Requirements

• Experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
• Experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
• Advanced experience using multiple programming languages including Node.js, Python, C#
• Experience implementing infrastructure as code using Terraform
• Experience integrating with internal and external applications
• Demonstrated deep understanding and ability to complete DevOps tasks
• Proficient in complex debugging and root cause analysis
• Expert in building test suite and frameworks to automate end to end testing
• Demonstrated expertise in software, data, and system design and the appropriate use of patterns and idioms
• Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
• Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
• Communicates effectively, clearly, concisely and in an audience-oriented way, in written and verbal form, on both technical and non-technical subjects
• Actively listens to others and ensures they are understood
• Experience working in an Agile environment (Scrum, Kanban, SAFe)
• AWS Certifications at the Associate, Professional, or Specialty level

Responsibilities

• Provides technical leadership within a team's functional area
• Consistently writes production-ready code or configuration with defined standards of readability, maintainability, reliability and testability, and accounts for edge cases and errors
• Helps other engineers to produce the same
• Specifies the design and implementation of software modules based upon system requirements and architectural guidance
• Makes significant contributions to design, code, architectural, security, observability and performance review activities
• Translates business needs into technical requirements
• Participates in the formulation of non-functional requirements
• Understands and implements secure design practices

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree