Senior Voice Architect

Comcast • Philadelphia, PA

119d

About The Position

We are seeking a highly skilled and strategic Senior Voice Architect with deep expertise in the voice communications industry, regulatory frameworks, and extensive knowledge of the Comcast Voice network. This role will lead the design and evolution of enterprise-grade voice solutions, ensuring compliance, scalability, and innovation across platforms. The ideal candidate will bring a strong technical foundation, industry insight, and leadership capabilities to drive next-generation voice architectures.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 8+ years of experience in voice architecture or engineering roles.
• Extensive experience with Comcast Voice network architecture, protocols, and operational models.
• Strong understanding of VoIP protocols (SIP, RTP), PBX systems, and cloud voice platforms (e.g., Cisco Webex, AWS Connect).
• In-depth knowledge of voice industry regulations including STIR/SHAKEN, CALEA, CPNI, and FCC compliance.
• Experience with network infrastructure and QoS for voice traffic.
• Familiarity with AI/ML applications in voice (e.g., speech analytics, conversational AI).
• Excellent communication, documentation, and stakeholder engagement skills.

Responsibilities

• Architect and lead the implementation of advanced voice solutions including VoIP, SIP trunking, UCaaS, and cloud-based telephony.
• Leverage deep knowledge of the Comcast Voice network to optimize integration, performance, and reliability.
• Ensure voice systems comply with industry regulations (FCC, CPNI, CALEA, STIR/SHAKEN, etc.) and internal governance standards.
• Collaborate with cross-functional teams to align voice architecture with business goals and enterprise infrastructure.
• Develop and maintain architecture documentation, standards, and best practices.
• Evaluate emerging technologies and trends in the voice industry, including AI-driven voice services, 5G, and edge computing.
• Lead migration strategies from legacy platforms to modern, cloud-native voice environments.
• Provide technical leadership and mentorship to engineering and operations teams.
• Support troubleshooting and resolution of complex voice-related issues across platforms.

Benefits

• An array of options, expert guidance, and always-on tools that are personalized to meet the needs of your reality.
• Support physically, financially, and emotionally through big milestones and everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications
• Education Level: Bachelor's degree