CapTech Richmond-posted 3 months ago
Full-time • Mid Level
Charlotte, NC
501-1,000 employees
Professional, Scientific, and Technical Services

CapTech's Customer Experience (CX) team seeks a Senior Visual Designer / Product Designer with a track record of designing sophisticated user experience and digital brand experiences that are visually striking, brand-forward, and accessible. Our designers are passionate problem-solvers who bring both creativity and craft to complex business challenges. They elevate the visual quality of our products and services, keeping pace with evolving design methods, tools, and technologies.

  • Designing engaging digital experiences for web and mobile products, as well as extending and enhancing existing designs based on established design systems.
  • Producing clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs and recommendations.
  • Presenting design concepts and rationale to clients and internal teams in a clear and compelling manner.
  • Conducting competitive brand or experience analyses and delivering innovative solutions and recommendations.
  • Consulting with clients and team members about the benefits of accessible design.
  • Contributing to and supporting the creation of personas, customer journeys, and prototypes that follow interaction design and usability best practices.
  • Incorporating user research, customer insights, and usability testing results to inform design decisions.
  • Collaborating with developers to ensure design fidelity and accessibility.
  • Researching and understanding design and technology trends and helping determine their relevance for our recommended solutions.
  • Exploring and leveraging AI-powered design tools and workflows, staying current with emerging technologies, and experimenting with new approaches to enhance creativity, efficiency, and impact.
  • 3-5 years of professional experience, ideally in a consulting or agency context.
  • 4-year+ degree in Design or a related field.
  • Strong written, verbal, conceptual, and visual communication skills.
  • Proficiency in designing developer-ready visual assets and UI components in Figma is required.
  • Proficiency with Illustrator, Photoshop, and InDesign, as well as PowerPoint.
  • Working familiarity with the role of Product Designer is a plus.
  • Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey) is a plus.
  • Experience with video editing and motion design is a plus.
  • Working knowledge of Agile product development lifecycles and practices is a plus.
  • Familiarity with WCAG and accessibility standards is a plus.
  • Working familiarity with the role of Product Designer.
  • Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey).
  • Experience with video editing and motion design.
  • Working knowledge of Agile product development lifecycles and practices.
  • Familiarity with WCAG and accessibility standards.
  • Generous PTO
  • Health coverage
  • Disability insurance
  • Paid family leave
  • Learning & Development programs offering certification and tuition support
  • Modern Health mental health and well-being platform
  • Carrot Fertility inclusive fertility and family-forming coverage
  • Fringe company paid stipend program for personalized lifestyle benefits
  • Employee Resource Groups for diversity and inclusion
  • Philanthropic Partnerships for community engagement
  • 401(k) Matching with generous matching and no vesting period
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