Senior Vice President, Production Services Application Support

The Bank of New York Mellon-posted 2 months ago
$102,000 - $180,000/Yr
Full-time • Senior
Lake Mary, FL
5,001-10,000 employees
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
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At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of SVP, Production Services Application Support to join our GSS Enablement Platform Support Group team. This role is in NYC (4 days in office required).

  • Maintains and supports moderately complex applications and their operating environments.
  • Performs complex troubleshooting as a subject matter expert in one or more applications.
  • Works to ensure appropriate monitoring and alerting setup.
  • Leads root cause analysis and problem management for complex problems to address underlying technical issues.
  • Collaborates with business and application development stakeholders.
  • Leads production readiness reviews for new releases and validates the supportability of changes prior to introduction into production.
  • Monitors changes to applications and their operating environment.
  • Analyzes any complex issues and recommends technical solutions on application problems.
  • Leads major incident management calls for resolution of high priority incidents.
  • Reviews and develops updates of contingency documentation and processes.
  • Performs periodic tests of disaster recovery processes.
  • Reviews and analyzes product migrations through all systems environments.
  • May review and execute Change Management scripts.
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
  • Advanced degree is beneficial.
  • 10-12 years of diverse experience in multiple areas of information technology required.
  • Experience in the securities or financial services industry is a plus.
  • Highly competitive compensation.
  • Benefits and wellbeing programs.
  • Access to flexible global resources and tools.
  • Focus on health and personal resilience.
  • Generous paid leaves, including paid volunteer time.
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