Senior Vice President, Payments Product Manager

BNY Mellon • Pittsburgh, PA

17h

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.

We’re seeking a future team member for the role of Senior Vice
President,
Payments
Product Manager
to join our Global Payments & Trade team.
This role is located in Pittsburgh, PA.

Requirements

• Expert product knowledge in core US domestic payment rails with focus on ACH and Check/Lockbox services.
• Bachelor's degree in business or technical-related discipline, or equivalent work experience required, advanced degree preferred.
• Experience in product ownership or product management in the financial services industry is preferred.

Nice To Haves

• Industry Certifications such as the AAP and/or NCP are preferred.

Responsibilities

• Leads product management, guides strategy, and provides servicing for complex products for the Domestic Payments Group of Global Payments & Trade Platform including ACH and Check/Lockbox Services.
• Applies expert knowledge of industry trends, market segments, client needs and competitor services/offerings to deliver best in class payment solutions.
• Owns the product governance to adhere to enterprise product governance standards, including change control, risk assessments and periodic reviews.
• Partners with legal, compliance and risk to ensure products comply with applicable laws, rules and regulations.
• Defines and monitors SLAs, KPIs and other metrics across the end-to-end value chain to understand the performance of the products, to quantify client satisfaction and to maintain the overall health of the products.
• Manages vendor relationships and supports third party governance activities to ensure vendor performance aligns with contractual obligations and SLAs.
• Serves as product point of contact for escalation of critical client issues, and partners with Client Service, Operations and Technology to resolve, understand root cause and prevent recurrences.
• Translates market needs and client feedback into clear product requirements, and user stories and prioritizes the backlog based on value, risk and effort.
• Uses the Agile methodology to partner with Engineering and Operations teams to deliver high-quality releases on time. Maintains associated product documentation, release notes and client communications.
• Aligns cross-functional stakeholders including Sales, Marketing, Operations, Technology and Client Servicing around product goals, delivery plans, KPIs, etc.
• Communicates strategy, product performance, P&L, roadmaps and risks to senior leadership to secure decisions and resources to achieve targets.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees