Senior Vice President of Operations and Lending

CREDIT UNION OF ATLANTA-posted 2 months ago
Full-time • Senior
Atlanta, GA
11-50 employees
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In the broadest sense, the Senior Vice President of Operations and Lending’s primary responsibility is to ensure that Credit Union of Atlanta’s operational and systems infrastructure and delivery channels support the outstanding execution of its current programs and services; while making sure the organization remains a leader in the financial services arena. Qualified candidates for this role must possess exceptional leadership and influencing abilities, a comprehensive understanding of how best to position and lead an organization to its next level, strong lending, collections, financial and operational expertise, and a demonstrated ability to define and implement project management processes and systems that sustain continued growth in today’s evolving marketplace.

  • Partners with Joint Leadership (Exec Team and Board) to strategize, develop and implement credit union initiatives in a manner which leverages the Credit Union of Atlanta Vision and Mission, Strategic Plan, and Budget.
  • Provides information for Board of Directors meetings, Planning Sessions, Annual Meeting, and ad hoc (presents and/or facilitates program content as needed).
  • Actively and accurately advocates and promotes the Credit Union's Strategic Plan as appropriate to the board, staff, members, vendors and the public.
  • Develops operations resources and personnel to support Strategic Plan initiatives.
  • Contributes creative ideas/resources and data to drive innovation within Executive Workflows.
  • Analyzes data to report on branch operations performance and member engagement to effect swift and prudent adjustments to the business processes and initiatives.
  • Ensures compliance with applicable regulations, laws and credit union policies and procedures.
  • Partners in outside audits and State Department of Banking and NCUA examinations by providing information, documentation, and recommending credit union personnel to expedite the successful completion of the audits and examinations.
  • Manages/develops and maintains up-to-date policies, procedures, practices and assessment tools in functional area(s).
  • Champions a strong service and education culture.
  • Provides leadership coverage as needed for the Retail Branch, Lending, Collections, Marketing and Contact Center.
  • Directs the overall lending operations of the credit union through active leadership of the lending and collections teams with Senior Management.
  • Initiates, plans, and coordinates the development of superior products that build loyalty and create sustainable competitive advantage.
  • Participates as a member of the Member Business Lending Committee (MBLC) to ensure the proper structuring and approval of larger commercial credits within the portfolio.
  • Defines and shares vision of success with key stakeholders and employees to create buy-in and support.
  • Monitors the overall quality of the credit union loan portfolio to ensure optimal asset quality.
  • Develops and implements long range and short term strategic plans for most favorable loan portfolio growth.
  • Responsible for comprehensive, strategic management of retail, mortgage and commercial loan products and related services.
  • Analyzes and determines areas of potential program improvement or cost reduction within areas of responsibility.
  • Develops and promotes culture that actively cross-sell products and services within the confines of the credit union sales culture.
  • Creates high-performing teams that drive credit union lending and deposit goals.
  • Prepares and monitors annual budgets for assigned responsibilities.
  • Supports the President in representing the Credit Union as needed in regulatory or formal functions.
  • Participates on various boards, committees, and external activities.
  • Actively promotes the mission of the Credit Union within the organization and throughout the communities served by the Credit Union.
  • Bachelor’s degree in business, finance, or related field required.
  • Minimum of 7 years of continuous operational management experience in a financial institution and 5 years in senior management role.
  • Strong knowledge of the fundamentals of the financial industry required.
  • Extensive financial product/service business knowledge in the areas of mortgage, commercial and consumer loans, collections, investments/savings and legal compliance.
  • Must have a track record of successfully managing change, process improvement, and operational performance.
  • Must have proven track record leading and managing high performing sales and service delivery teams within the financial services industry.
  • Strong operational and financial management skills (policy and procedures development, process analysis, management and improvement, budgeting, variance reporting, balance sheet, income statement).
  • Ability to develop, track and monitor metrics across all divisions, refining strategy as appropriate.
  • Excellent communication skills in English, both verbal and written.
  • Strong PC skills, with intermediate knowledge on Microsoft Excel, Word, PowerPoint and Outlook.
  • Credit Union experience a bonus.
  • Experience with other alternative delivery channels.
  • Ability to drive integration across divisions and results through superior retail delivery and service management.
  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities
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