Senior Vice President of Global Sales

APL Cargo • Atlanta, GA

305d

About The Position

The Senior Vice President of Global Sales will be responsible for driving strategic growth, managing a global portfolio of key accounts, and ensuring customer satisfaction across all trades and brands. This leadership role requires a dynamic individual with a deep understanding of business development, account strategy, and operational excellence to enhance the company's competitive advantage and foster long-term partnerships with customers.

Requirements

• Bachelor's degree required; Master's degree preferred.
• 15 Years of sales & shipping industry experience.
• Proven track record in strategic account management, business development, and leadership roles.
• Strong understanding of global markets, industry trends, and customer-centric approaches.
• Exceptional communication and relationship-building skills.
• Ability to manage and motivate cross-functional teams across diverse geographies.
• Analytical mindset with the ability to translate market feedback into actionable strategies.

Responsibilities

• Develop and implement growth strategies and budgets for each account in collaboration with Vertical Managers.
• Monitor industry trends, transformations, and evolutions to identify and capitalize on emerging business opportunities with the support of the Head of Vertical.
• Communicate account developments to top management and contribute to the creation of innovative value propositions.
• Oversee a global portfolio of Strategic Accounts (SA) and Large Accounts (L) across all trades and brands.
• Build comprehensive account plans for each customer within the portfolio.
• Conduct commercial visits to promote the full suite of CMA CGM group services and products (Lines, VAS, Reefer, etc.).
• Develop strategic partnerships with customers, expand the commercial network, and deepen expertise in customer-specific needs.
• Enhance the group's competitive advantage by providing market feedback on rates, competition, and conditions.
• Manage tender processes with support from the Global Business Services (GBS) team.
• Act as a liaison for pricing requests (via GBS) and operational needs (via Customer Care).
• Ensure account performance aligns with customer awards and responds effectively to market changes.
• Identify and implement process improvements to enhance customer satisfaction.
• Coordinate with internal stakeholders (legal, lines, customer care, agencies) to safeguard customer interests.
• Communicate and execute operational improvements to boost customer satisfaction and efficiency.
• Achieve commercial KPIs related to volume, revenue and customer interactions, while leveraging Group tools to provide visibility to management.
• Lead and inspire a community of Local Key Account Managers (Regional KAMs and country relays).
• Foster top-to-top relationships and advocate for long-term strategic goals with internal stakeholders (lines, CCO, etc.) and transversal departments (legal, credit, etc.).
• Act as the escalation point for operational issues, ensuring swift and effective resolution.
• Promote and participate in face to face meetings with customers to strengthen strategic partnerships and establish volume targets.

What This Job Offers

• Career Level: Executive
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree