Senior Vice President, Infrastructure Services

BNY External Career Site • Lake Mary, FL

106d

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Service Management Product Specialist to join our Technology Services Group (TSG) via our Service Management team. This role is in Lake Mary, FL and Pittsburgh, PA (4 days a week).

Requirements

• Bachelor's degree in computer science or a related discipline or equivalent work experience required.
• 10 - 12 years of application or infrastructure related experience required; experience in the securities or financial services industry is a plus.
• Strong knowledge of ITIL frameworks, change management processes, incident/problem processes, and governance best practices.
• 8+ years of experience with the ITIL module within ServiceNow.
• Experience working with internal and external audit teams.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Experience in regulated industries such as finance, healthcare, or government.
• ITIL Certification.

Responsibilities

• Provide experienced knowledge with ServiceNow capabilities in the Incident, Problem, and Change modules.
• Drive Product Management for the Incident, Problem, and Change controls within ServiceNow.
• Present complex data reports and control information to Senior Management.
• Enforce existing KPIs to track effectiveness across modules.
• Implement and enforce governance policies, procedures, and standards for Incident, Problem, and Technical Change Management.
• Maintain audit-ready documentation of Incident, Problem, and Change activities.
• Ensure compliance with ITIL Change Management best practices.
• Monitor and report on Incident, Problem, and Change metrics.
• Provide reporting, guidance, and training to teams on governance of Incident, Problem, and Change.
• Collaborate with teams to ensure adherence to industry standards (ISO 27001, SCO, etc.).
• Continuously improve processes for efficiency and effectiveness.

Benefits

• Highly competitive compensation.
• Benefits and wellbeing programs.
• Access to flexible global resources and tools.
• Focus on health and personal resilience.
• Generous paid leaves, including paid volunteer time.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees